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Quality Score Update

More Transparency & Algo Update

         

magicdan

9:14 am on Feb 15, 2007 (gmt 0)

10+ Year Member



Google has posted details of a quality score update that will take effect over the next week or so.

[adwords.blogspot.com...]

There will be a quality score column in the adwords interface which has been in beta testing for some advertisers to show how Google perceive the quality of a given keyword & ad combination.

Also an update to the quality score algorithm which is concerned with predicting lower quality ads better, dropping rank and increasing the costs on those poor ads and making it easier / less costly to get a new high quality ad into the listings.

pdivi

9:42 pm on Feb 16, 2007 (gmt 0)

10+ Year Member




or is it going to be even worse next week?

Just tell your investors, employees, lenders, suppliers, etc. that you're really not sure how business will look next week. For all you know, your biggest source of traffic could fall off a cliff and you'll be out of business entirely. I'm sure they'll understand.

If you ask me, Google has underestimated the importance of there being some degree of predictability in a business. Their penchant for flipping switches and making massive changes overnight will eventually wear paying customers out. Even if customers haven't been "hit", can they really afford to take the risk of it happening?

chinara

10:10 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



Google has underestimated the importance of there being some degree of predictability in a business

By making our businesses less predictable Google Increases RISK for us, which by its self inherently diminishing our ROI's and the value of our companies.

They should get their story straight

jam2005

10:19 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



>>But for the most part the Algo does not show any consistency at all.

Finally, we can see what we've all believed for years. :)

bears5122

3:21 am on Feb 17, 2007 (gmt 0)

10+ Year Member



It looks like a way of pushing out advertisers who are doing too well on low bids in a particular search. These updates essentially allow them to maximize profits for each particular search.

Anyways, this is an example:

Advertiser A
10% CTR $0.10 CPC $0.01/search

Advertiser B
2% CTR $0.25 CPC $0.005/search

Advertiser C
4% CTR $0.20 CPC $0.008/search

Total Search Value to Google = $0.023/search

On first glance, it would be in the best interest of Google to put Advertiser A on top. With all things equal, Advertiser A will make the most per search. Overall, Google makes $0.023 per search. But this doesn't take into effect the impact Advertiser A has on the CTR of Advertiser B and C.

So lets say you eliminate Advertiser A from equation as they have the best CTR, but lowest overall bid price. Everyone else's CTR goes up as you just eliminated a CTR hog from the first page.

Advertiser B
5% CTR $0.25 CPC $0.0125/search

Advertiser C
8% CTR $0.20 CPC $0.016/search

Total Search Value to Google = $0.0285/search

It's an improvement of $0.0055 per search on that result. While very minor, if you do it across every account and every search, it can bring huge profits in to Google.

It's the most logical explanation and if you really look through your accounts. There is no other reason "buy red widgets" would cost $5 and "red widgets" would cost $0.10. Does the quality of your site, ads, etc suddenly decrease 50 times over with the addition of 1 word to the phrase? Of course not. It's simple statistics and their way of maximizing every search possible.

But I don't think the formula is as simple as above. I think they do take into account history, spend, and other factors in determining which search phrases you may be hurting them on profit wise. I also have no doubt that on-site factors do play a role in it as well (albeit smaller than most people realize). Consider it a penalty of sorts for being too good at playing their system. It's like a blackjack table in Vegas. The minute you start cutting into their profits, you're out the door.

As for the "technical glitch", I call BS. A company the size of Google doesn't make "technical glitches" that effect nearly their entire advertiser base on accident. The update had been planned, people knew about it, and even the reps on the phone seem to know what was going on. I don't have a problem with Google doing what they need to do to maximize their profits, but don't piss on my leg and tell me it's raining.

rise2it

3:25 am on Feb 17, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



"We expect that the higher minimum bids for low quality ads will reduce the number of low quality ads we show to our users."

Uh, yeah. Statements like that sound great, though, don't they?

Come on people, it's this simple. They are a public company. Their biz model is HIGHLY based on ppc advertising.

They (and Yoohoo) have a problem, though. See, they have already signed up everybody who IS anybody for their programs. Very few 'new' businesses are going to come along in any sector and make a big bang, meaning they are left with 'scraps' in terms of new customer acquisition.

First year or two, these companies could show astronomical growth (keeping the stockholders happy) simply because they were signing every successful business up on the ppc program.

Now, that part of their growth is GONE. The only way to keep growing (and keep stockholders happy) is to figure out how to gouge their current customer base.

I'm not picking on Google by any means - this is the simple business model the ppc companies are faced with, and their job is to make more money each quarter and each year, pure and simple.

With ALL of these companies, you can and SHOULD expect to see this 'tweaking' 3 or 4 times a year, and accept that each tweak is designed to make THEM, not you, more money, no matter what pretty 'slant' is put on it.

Green_Grass

5:22 am on Feb 17, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



We are going to get it -bad- next week. This was only a taste of what is to come. :-(

If this is the preview... We can imagine the mayhem waiting around the corner...

davewray

6:24 am on Feb 17, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Excuse me, but I find it extremely difficult to believe that this is a technical issue that a multi billion dollar company accidentally let happen. What kind of company is this? I wonder just how much money they've made from this "technical error"? You can plainly see how many advertisers have jumped the gun prematurely and have started changing/manipulating things to get things back to normal. Any PR is good PR....

Dave.

TrafficGal

7:11 am on Feb 17, 2007 (gmt 0)

10+ Year Member



well it's night time...and I don't see any changes reverting back to the way things were...
why the kw 'redhead' has a minimum cpc of .03 and the kw spelled 'red head' has a minimum cpc of 10.00 is mind boggling....
unfortunately unless the mighty G has it's tech dept working this weekend I presume these words will remain deactivated...and come next week the drama will continue with the changes kicking in!

j_do

11:42 am on Feb 17, 2007 (gmt 0)

10+ Year Member



More than 80% of deactivated keywords back to normal status for me at the moment.

toddb

12:06 pm on Feb 17, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



my accout is 75% or more back to normal.

TrafficGal

5:22 pm on Feb 17, 2007 (gmt 0)

10+ Year Member



I too now see a few reactivations of kw's that were effected...but, it sounds like we can all concur that we are not all back to 100%.
:(

MikeKay

5:27 pm on Feb 17, 2007 (gmt 0)

10+ Year Member



The problem with singular/plural keywords has been resolved for me. In my situation this appears to be a technical issue with adwords which is now resolved. I still have some keywords disabled requiring high min bids to reactivate but these really are poor performing keywords which don't even include the keyword in the ad copy with weak landing pages, justifiable in my case.

Google, we need more stability with the Adwords interface and the whole Adwords ranking system. Advertisers spend hours generating tightly focused ads which appear to be going strong over the months, then we deal with some Algo update that now state these ads are no longer good, requiring extremely high min. bids to reactivate.

Green_Grass

5:31 pm on Feb 17, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Account is coming back to normal. Most of my USD 10 bids are coming back to normal and the keywords are - surprise!- GREAT.

So do I get hit by USD 10 again next week in the new QS update. What is the value of a GREAT keyword? If Anything?

More transperancy is good but transperancy without any consistency is WORSE as it makes us scratch our heads and curse...

TrafficGal

5:36 pm on Feb 17, 2007 (gmt 0)

10+ Year Member



seems the kw's that are still deactivated are variations of plurals....hoping time will resolve this....

sailorjwd

6:03 pm on Feb 17, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hope this settles down soon:

Min bid .20, my bid .10 keyword status 'Inactive' QS score: OK. Google search shows ad in #1 spot.

Maybe this means my keywords will go active next week?

bcc1234

7:03 pm on Feb 17, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Same site, same account, same campaign, same ad group:

[beginning widgeting] - Great $0.04
[beginner widgeting] - Poor $10.00

Something is still not right.

franglais

7:48 pm on Feb 17, 2007 (gmt 0)

10+ Year Member



My ad campaign is running in France and yesterday I had the same issues as others with good keywords going Inactive for no logical reason.

Today 90% have become active again and even the remaining inactive ones do actually work and the ad does get displayed.

What I find a shame is that Google did not inform anyone about the issue officially, or did they?

Unless you had a direct contact with Google or found out about the issue in a forum like this one, then you are in the dark.

They could easily have put a message on the adwords console page stating that you may be experiencing a technical hitch. They could even have sent out emails. But as far as I can tell there is nothing.

However I have plenty of messages in the console informing me to increase my overall budget to get more hits :-). They are very efficient at this type of communication! Ahh that's business for you I suppose

TrafficGal

8:51 pm on Feb 17, 2007 (gmt 0)

10+ Year Member



franglais...you raise a very good point...one that I've been disenchanted with for quite some time...the level of customer service/customer notifications.....it would be much more effective if these types of critical issues were broadcasted....logically that would be far more efficient that all of us bombarding the phone lines/emails/and instant chats with the same questions... *sigh*
I for one did not know what was going on until coming to this board....and am thankful we have this resource.

rdrysdale

4:50 am on Feb 18, 2007 (gmt 0)

10+ Year Member



Sigh... reason #34237 to bring PPC in-house. I'm in the dark when it comes to the extent our account was affected and where we stand now that things seem to be settling down. :(

TrafficGal

5:51 am on Feb 18, 2007 (gmt 0)

10+ Year Member



rdrysdale... good communication lines with the person or agency handling your campaign should inform you of 'down times' such as these....
unfortunately with the way Google is, I don't even see any greater advantage of someone being 'inhouse' and privy to the status of such incidents...but again this is just my .02.
I manage campaigns, and am not 'in house' but inform my clients as need be.....

[edited by: TrafficGal at 5:52 am (utc) on Feb. 18, 2007]

sem4u

10:28 am on Feb 19, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I have checked a couple of accounts this morning and things seem to be back to normal, but who knows what will happen the rest of this week?

Windslide

11:58 am on Feb 19, 2007 (gmt 0)

10+ Year Member



All my accounts are back to normal. I presume that this was just a warning, so let´s get ready for what´s coming soon. Start tunning things up!

In G. we trust.

Windslide

12:25 pm on Feb 19, 2007 (gmt 0)

10+ Year Member



All my accounts are back to normal. I presume that this was just a warning, so let´s get ready for what´s coming soon. Start tunning things up!

In G. we trust.

chinara

6:16 pm on Feb 19, 2007 (gmt 0)

10+ Year Member



Does anyone have any reliable knowledge when exactly this update is going to happen this week?

If anyone sees a ‘AdsBot-Google’ crawling please share the info.

Thanks

fischermx

6:21 pm on Feb 19, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Ads-bot crawls my site entirely every day.
I don't think that should be taken as signal that something is going to happen.

RockSolidWes

7:07 pm on Feb 19, 2007 (gmt 0)

10+ Year Member



I guess this week is the "Score update to come." Haven't noticed anything out of the ordinary, however, receiving more traffic. Anyone know when this will hit a majority of AdWords advertisers? Have any of you felt the new update?

Wes

chinara

7:23 pm on Feb 19, 2007 (gmt 0)

10+ Year Member



Ads-bot crawls my site entirely every day.

Strange, i see "googlebot" crawling our sites just about everyday, but i haven't seen ‘AdsBot-Google’ in my logs.

And i was under impression that "googlebot" and "‘AdsBot-Google" are different entities.

Plus i couldn't figure out how last week google changed some min bids for some of my keywords without sending "AdsBot-Google" to my landing pages.

Any comments?

LifeinAsia

7:31 pm on Feb 20, 2007 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



Most of my KWs seem to have gotten back to normal. However, I still have one with has a poor QS and needs $1 min. bid, whereas a different spelling is OK and only needs $.05. The screwy thing is that the "poor" KW is the correct spelling (the different spelling is the old Romanization of the area, which a few people still use)!

europeforvisitors

7:37 pm on Feb 20, 2007 (gmt 0)



Plus i couldn't figure out how last week google changed some min bids for some of my keywords without sending "AdsBot-Google" to my landing pages.

Here's what Matt Cutts of Google has to say about Google's new "crawl caching proxy":

[mattcutts.com...]

ember

5:19 am on Feb 21, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



This is why we gave up on AdW the last time around with their so-called "quality score." Because Google now owns the universe, they can screw with advertisers anytime they want. They change their formula on a whim, and we are left scrambling, watching our revenue disappear. No one should depend on such an capricious, arbitrary company.
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