Forum Moderators: buckworks & skibum

Message Too Old, No Replies

Quality Score Update

More Transparency & Algo Update

         

magicdan

9:14 am on Feb 15, 2007 (gmt 0)

10+ Year Member



Google has posted details of a quality score update that will take effect over the next week or so.

[adwords.blogspot.com...]

There will be a quality score column in the adwords interface which has been in beta testing for some advertisers to show how Google perceive the quality of a given keyword & ad combination.

Also an update to the quality score algorithm which is concerned with predicting lower quality ads better, dropping rank and increasing the costs on those poor ads and making it easier / less costly to get a new high quality ad into the listings.

ryanfromaustin

4:12 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



mortgagemax and others,

We are experiencing the exact same thing. I have been told that there are some technical issues that are being addressed and that the quality update is not supposed to take place until next week. Let's cross our fingers and see how this plays out.

chinara

4:28 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



Hold on, for a sec.

1. From adwords blog: " Later this week, we're releasing an optional Quality Score column that shows the minimum bid"
We know that's done. week of 12-18 i saw this on Feb 15th in my accounts.

2. From adwords blog: "Quality - Next week, we're launching improvements to the Quality Score algorithm that sets minimum bids for keywords"
Google says next week. I think it was reasonble to assume some time on monday of 19th or later. So what are these bids/quality score changes that we see in our accounts today?

Are these min bids/scores are after the reweight or not?
I have a feeling google plays that shady game again.

Any speculations or facts? Anyone?

Voxman

4:30 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



I'm hoping also that it is technial issues. Saw a lot of keywords that still appear to be showing yet say they are not and want $5 to $10 a click.

Like that's ever going to happen. I'd rather pay for TV spots thank you. cheaper lol

I've so had it with Google and Yahoo making changes that only infuriate their customers by causing them needless extra work and anxiety. Not to mention trying to gouge us for every dollar they can to keep their stock at an over inflated high.

Pengi

4:37 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I have scores of keywords with 5-10% CTRs and high conversion rates (according to their own conversion stats) going inactive.

Why would anything else matter? Doh doh doh

It never fails to amaze me that anyone should believe that the fact of an ad obtaining clicks is evidence of good quality score.

It is evidence of attractive/effective ad text - no more. "Click here for lots of free money" may attract lots of clicks - but wouldn't be a quality experince.

What matters for the QS is what is behind the Ad: what is the quality of the landing page (and the site it is on)? how well does the landing page relate to the ad text? how well does the landing page relate to the subject keyword?

inbound

4:39 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



A quick call to Google confirms that the changes are indeed a technical problem. The changes that are happening are not in line with what will happen next week, they are working on a fix right now.

I have suggested that they announce it on the AdWords blog. It would be nice to get confirmation.

momotan

4:58 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



My 3 man rep team said it's the QS update.

RockSolidWes

5:00 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



inbound, our reps said it was the QS update... probably early.

The Advertisers

5:01 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



This is like building a sand castle at the beach.
After every wave you have to start building from the begining.
Most of our campaigns are now inactive at 60$

So Yahoo, MSN Search etc. what on earth are you waiting for!? Get that trafic to your sites and billions of AdWords dollars will hit your account as a wave too. Get movin'

limitup

5:01 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It never fails to amaze me that anyone should believe that the fact of an ad obtaining clicks is evidence of good quality score.

If you re-read what I posted, these keywords with high CTRs also have relatively high conversion rates, according to Google's own conversion tracking.

This is "proof", more than anything else, that the landing page is also of high quality and overall the user is finding exactly what they want, otherwise they wouldn't be converting.

I was just pointing out that everything is as optimized as I know how - high CTR (which generally means the keyword and ad are well-matched and relevant), as well as high conversion rates at my site on these keywords.

Like I said ... doh doh doh.

andyguk

5:02 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



Just spoken to AdWords UK support and they have confirmed that it is a technical issue that they have been working on resolving all day. Can find nowhere that this is confirmed by them in writing though. They could give no estimated time for this to be sorted and said that appears to be random in who it has happened to. Was re-assured that we had done nothing "wrong".

j_do

5:05 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



This is hilarious. For quite a few of the deactivated keywords and keyword combinations I'm also at the top spot in the organic results. So how come they aren't relevant? Give me a break, Google.

andyguk

5:10 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



Just replaying the phone call to AdWords, maybe the guy just didn't have the heart/balls to tell me that the keywords that we paid £100k's for last year wont show anymore because they think our site is crap? Seems odd that if this is a "technical issue" that they have not confirmed this in writing somewhere.

chinara

5:13 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



I think the quality score of googles algo is at best “poor”

limitup

5:16 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



We have a niche job-related site and among the 1000s of keywords we bid on, here are 2:

[work from home]
[work at home]

Both have CTRs close to 10%, and high conversions at our site. Same ad, same landing page.

One has a QS of Great and a min bid of $0.03. The other has a QS of Poor with a min bid of $1.00.

Can anyone explain how this is possible, aside from their QS system being "broken"? What can I possible do to correct this? The ad and landing page couldn't be more targeted.

[edited by: limitup at 5:20 pm (utc) on Feb. 16, 2007]

RockSolidWes

5:17 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



I think the 'technical issue' may be that they unloaded the QS algorithm update update early (this week, NOT next week). If they 'fix' it (undo the change), we may have just got a preview of what is to come next week (or what would have happened next week if they don't 'fix' it). Any thoughts to that theory?

[edited by: RockSolidWes at 5:20 pm (utc) on Feb. 16, 2007]

chinara

5:25 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



think the 'technical issue' may be that they unloaded the QS algorithm update update early (this week, NOT next week). If they 'fix' it (undo the change), we may have just got a preview of what is to come next week (or what would have happened next week if they don't 'fix' it). Any thoughts to that theory?

I doubt it. I haven't seen google rolling back QS update. But if they do it will make my day. I will do a lot of testing with my pages/ads next week that scored "poor" today.

pdivi

5:26 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



Maybe they're testing out the update on a sample of users, then they'll roll it back, tweak, and launch next week.

jam2005

5:27 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



I had a group of keywords that we were spending $200/day on go inactive and require a minimum bid of $10 to reactivate. No one else is bidding on these keywords anymore so I bet they're also having the same problems.

Thanks Google for cutting $73,000/year out of our budget. There's no way that we'll pay $10/click. I just can't figure out why you don't want our or anyone else's money from these keywords...you are a business after all.

Pengi

5:28 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



If you re-read what I posted, these keywords with high CTRs also have relatively high conversion rates, according to Google's own conversion tracking.

This is "proof", more than anything else, that the landing page is also of high quality and overall the user is finding exactly what they want, otherwise they wouldn't be converting.

Not proof and not even evidence.

What do you mean by conversion? What does Google mean? are they the same? Your "Ad" converts when you get a click on it, but this has nothing to do with QS. Your landing page may "convert" in a variety of ways - and I don't believe that Google has any sound means of determining what these are (but they do have models that "guess").

For the sake of argument, let's say that a conversion from your landing page is a click on a link (e.g. a sponsored link or a link to a sales page). Now the fact that your landing page is obtaining clicks/conversions only indicated that visitors to it click on something - it doesn't mean it is a "quality experience" for them. Imagine a landing page with nothing on it except a single sponsored link that relates to the original keyword the user searched on. This would obtain a high click through rate, but nevertheless would be a very low quality page.

limitup

5:29 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Here's a question ... I've heard from numerous sources that QS is calculated/updated daily. Does that really mean that they analyze every landing page for every ad, every day?

I can't think of any way to improve my keywords or ads, so for those that are now Poor I was going to try tweaking the landing pages. But I'm wondering how long I should wait before deciding if it helps with the QS or not?

sailorjwd

5:30 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Typical google non-professional behaviour... releasing products before they are complete. It isn't like we are dealing with dog food here - it is real money and peoples businesses and lives they play with. A high-school mentality where nothing matters but them and they know everything.

Let us see if that helps my quality score which I stuffed into my million-click frig.

turbosaab

5:31 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



<blockquote>What I find strange is the singular version of the keyword is going inactive while the plural version of the keyword remains strong. The ad and landing page is about widgets, the page shows 25 different widget selections. The keyword widget is going inactive while the keyword widgets stays strong. Something is not right and I'm going to wait this one out. These ads have been pretty stable over the years until today when the singular version of the keywords went inactive. </blockquote>

MikeKay, I am seeing the same type of behavior but the other way around. For example:
"atypeof widget" QS: Great, min bid $0.03
"atypeof widgets" QS: Poor, min bid $1.00

FYI, the singular & plural in this example had historically similar CTRs and conversion rates

No question, something strange is afoot

fischermx

5:36 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I think this is not a technical issue.
It is just another test, the last one before applying the new QS algorithm next week, like those we had in Feb 1st and then Feb 8th and 9th.

chinara

5:41 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



"atypeof widget" QS: Great, min bid $0.03
"atypeof widgets" QS: Poor, min bid $1.00

I see the same thing
Mine are
“blue round widget” great .04
“blue round widgets” poor $10

My landing page has one “blue round widget" for sale, but user can buy ten if they want.

And my adwords ad says “blue round widgets” in the title.

Makes a lot of sence doesn't it?

limitup

5:42 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



What do you mean by conversion? What does Google mean? are they the same?

Ugh yeah. A conversion in this particular case is the user signing up for something that they just searched for, or making a purchase. And Google knows these numbers because I let their conversion tracking system track my conversions.

If someone searches for something, clicks my ad, and then fills out a form or makes a purchase, what more is there?

fischermx

5:47 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member




My landing page has one “blue round widget" for sale, but user can buy ten if they want.
And my adwords ad says “blue round widgets” in the title.
Makes a lot of sence doesn't it?

I've seen several comments like this in this thread.
I hope they aren't comming with a sort of "over-optimization" penality :(

andyguk

5:48 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



My favourite found in onw of our campaigns so far is:

"blue widget" Great £0.01
[blue widget] Poor £0.50
"blue widgets" Poor £0.50
[blue widgets] Great £0.01

If this isnt a technical issue then they've really thought that one through haven't they!

clickshops

5:50 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



I have some keywords that have gone inactive today, but if I search Google, my ads are still showing!

jam2005

5:52 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



I'm seeing the problems with plural vs. singular all over my account.

-widget=min bid of .04
-widgets=min bid of $10

How did Google know that if someone buys one of my products they only get one widget?

DynamicNiches

5:53 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



I have some keywords that have gone inactive today, but if I search Google, my ads are still showing!

Same here. What's going on?

I also have ads with 5-10%CTR that are going inactive. Every-time I refresh my page another percentage goes inactive.

This 150 message thread spans 5 pages: 150