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Quality Score Update

More Transparency & Algo Update

         

magicdan

9:14 am on Feb 15, 2007 (gmt 0)

10+ Year Member



Google has posted details of a quality score update that will take effect over the next week or so.

[adwords.blogspot.com...]

There will be a quality score column in the adwords interface which has been in beta testing for some advertisers to show how Google perceive the quality of a given keyword & ad combination.

Also an update to the quality score algorithm which is concerned with predicting lower quality ads better, dropping rank and increasing the costs on those poor ads and making it easier / less costly to get a new high quality ad into the listings.

RockSolidWes

5:57 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



Got off the phone with another ad rep. It could be a technical issue but my rep does not know for sure. It has been escalated to top prority, and I will get notified the moment someone can verify if this is a technical problem, or the rolling out of the new QS update.

Stay tuned. Have a nice weekend!

chinara

6:04 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



I hope they aren't comming with a sort of "over-optimization" penality :(

I think there is a penalty for heaving over optimized landing pages/ads.

I think if you have your keywords all over the place like: ad-title, ad-body/description, page-title, page-metatag, page text. You will get flagged as "spam" or low quality.

I also see that my compains that didn't get penalized are way less optimized in ads/landing pages. keyword in the ad title, no keyword in the ad body, no keyword in metatags, only one occurrence of the word in the landing page with a lot of supporting text.

j_do

6:10 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



It seems as if deactivation has (at least temporarily) been stopped for my account. Some of the keywords and phrases I can understand (spelling mistakes), some of them for which I also have good positions in the organic results are really a mystery to me. Also, some of the inactive phrases are still showing ads, but some others are not.

chinara

6:11 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



I have some keywords that have gone inactive today, but if I search Google, my ads are still showing!

Same here. What's going on?

Don't get to exited even though your ad still shown for an inactive keyword, the ad will most likely run in slowed mode and by the end of the day you will have way less clicks/impressions that you had a day before. (especially if you run large traffic volume compains)

Pengi

6:22 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



A conversion in this particular case is the user signing up for something that they just searched for, or making a purchase. And Google knows these numbers because I let their conversion tracking system track my conversions.

Sounds as if you have a good point then. I have heard rumours that G uses any conversion tracking data they are given and that it can count against you (i.e. they hammer the keywords that convert for you!) I've always found this hard to believe, but it seems as if your case supports the view.

AdWordsAdvisor

6:28 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Just hitting my desk for a few moments between scheduled meetings which go into the afternoon - and have not yet had time to really read this thread.

Just wanted to jump in, however, and say that what is occurring for some of you is not related to next week's changes, and is currently being investigated as a priority.

AWA

ddogg

6:31 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



I've got you all beat.

My biggest keyword, THE biggest keyword for my industry, for the site that I spend over $3 million a year with on Google, has gone inactive with a min bid of $10. I am in the top 5 for the organic listings for this very big keyword.

I have been advertising over 2 years on this word for this site. The keyword is so relevant to my site that it would be completely impossible to get any more relevant. The group, landing page, even my url is perfect for this keyword.

But Google now wants $10. Like I told my rep, this better be a joke.

MikeKay

6:32 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



Strange problems with plural vs. singular keywords all over my account. Must be a technical issue because it makes no sense. These are tightly focused 2 word keywords that rank top 10 on the serps (out of millions of results) for both the singular and plural version. Landing page uses the plural/singular form of the keyword. Ad copy emphasizes the plural form of the keyword which makes the most sense for the end user.

I'm seeing:

"outdoor widgets" QS: Great, min bid $0.03
"outdoor widget" QS: Poor, min bid $10.00

I aggressively bid for these terms to be top 5, long history with decent CTR but there's no way anyone will bid $10 for those keywords.

Everyone should sit tight for awhile and see what happens next week.

j_do

6:32 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



AWA: thanks for the update. As we speak, keywords are being deactivated again in my account. Not at high speed, but if this continues I'm out of business before the end of the weekend.

extremegolfer

6:43 pm on Feb 16, 2007 (gmt 0)



I agree, I think it is the conversion tracking that is throwing their new score out the window. I called my account rep and he stated they are aware of the problem and that they are getting lots of complaints. This is a "high priority" issue for them....

limitup

6:49 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Whatever they are doing it's definitely not right. Overall, my keywords that are going inactive are clearly MORE relevant than keywords that are not going inactive. That about sums it up in a nutshell lol.

Another good one. Very high volume, very relevent keyword. Bid has been at 75 cents for awhile, with the ad hovering around position 3-4 right where I want it. It went inactive and it tells me I need to bid $1, so I did. Now my ad is being shown at #1 in the blue box. Doh doh doh doh.

LifeinAsia

6:56 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



I'm seeing mixed results with the singular/plural issue. All go to the same landing pages, but most of the plural versions are "Great" while the singular versions are just "OK." But about 20% of the ones I've compared are just the opposite.

extremegolfer

7:11 pm on Feb 16, 2007 (gmt 0)



Folks DO NOT increase your bid. If everyone does that then google has nothing to change. They will keep this new score in place. They may be doing this as a test to see how many people would actually be willing to raise their bids.

Surely they must know if they keep this up, people will just set-up new adwords accounts with a whole new CC # and start the process all over again. This time, they will keep the conversion tracking off and put in their own conversion tracking tools to not be caught into this score trap.

Thus far I have filed 3 complaints with them over the phone. In addition, I have even lowered my bid and my overall campaign budget.

AWA and company, please deliver the message.

pdivi

7:11 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



the ad hovering around position 3-4 right where I want it

There's your problem. Google doesn't want high performance ads in the 3-4 spot stealing clicks from bidders who want to be #1 at any cost. This is my second round of pummeling, and where I had very high CTR in the 3+ spots, I've been hit. I'd be willing to bet that no one with a strict "outbid everyone" strategy has been touched, regardless of relevance or quality or whatever smokescreen comes out of a press release.

j_do

7:21 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



At least this proves for me the QS algo is not in any way connected to Google's algo calculating organic results. Nearly all keywords I'm bidding on which have also top spots in the SERPs have been affected by now. Weird, as my site has gained better overall rankings over the last few weeks. Lower quality keywords are still active however, so this has to be a flaw.

Any official statement on what's happening will be highly appreciated. Nearly 10% of my keywords are inactive at the moment.

TrafficGal

7:41 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



unbelievable...the mighty G has struck again like a boa ....
i could care less about scales of ratings, etc.....until they explain CLEARLY what is wrong with a landing page...none of these bells and whistles are of any value

monkeyman41

7:49 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



here is my quick 2 cents ...

1. MOST IMPORTANT PIECE OF NONSENSE - "free widget" is Great (min bid $.04), "widget sample" great (min bid $.06)BUT "free widget sample" is Poor, at a min bid of $10.00! NOTE: Quotes are to denote keyword, not a phrase KW, I use all 3 types and generally they are all the same min bids with very few rare exceptions.

2.I can see this is in the infancy b/c I have the kw CoverGirl as great but Cover Girl as Poor, $10.00. I use CoverGirl on the landing pages

3. I am having the same quirks with plural and singular, with a difference of $.10-.15 for one and $10.00 on the other

ok, 3 cents. I do like that I can see what words are OK, Good and Poor. But for the most part the Algo does not show any consistency at all.

On a side note YSM are talking more keywords from me than ever before so If I get devastated again in the next week perhaps YSM financial difficulties will mitigate some of google's arrogance,lol

Cheers ... Google does not make it easy!

fischermx

8:01 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Go to:

Tools > Advanced Search > Find and Edit Max CPCs

Now run a query to show the inactive keywords only.

I've been monitoring this and they have gone crazy all the morning. Now seems a bit stable, but I check every 30 minutes and the next time I check I have like 50-100 more keywords inactive, and sometimes it goes backwards reactivating keywords.

Seem someone's pet is playing with the keyboard on the adwords computer's control panel!

Hey, Google allow dogs in the office, not monkeys! LOL

bcc1234

8:28 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



A conversion in this particular case is the user signing up for something that they just searched for

I skipped the "making a purchase" part. But the signing up part definitely doesn't mean anything.

I see people competing in my niche with ads like "free widget info" or "free widget supplies". (Those freebies being digital giveaways of sorts.) The landing page promises the freebies once you sign up. And when you do sign up, you are prompted with offers for anything from viagra to electronics, nothing to do with widgets.

But the landing page is really relevant (to widgets) and makes it seem like the site is about widgets.

And that IP address hosts dozens of sites like that for different niches, so I'm guessing that's that guys business model.

He seems to always be near the top of the listings, so the conversion must be good. And quality score doesn't seem to be affecting him much.

Even today, I see his ad out there while half of the other competitors are not showing.

So unless money changes hands, conversion doesn't mean anything as far as relevance or "goodness" goes.

ADDED:

Not to mention, I see other people advertising really free giveaway. Not sweepstakes or surveys. They actually say get your free widget tool here. Widget tools costing from $200 and up. And apparently, there are many people who believe they can get a free widget tool that's worth hundreds of dollars just by signing up with their e-mail address. Those guys should have conversion really high. But if it turns out you must buy $2000 of other stuff to get your free $400 widget tool, while the ad and the landing pages dind't mention any of that (aside from fine print on a page that's linked from the landing page), how can you talk about quality?

I wish google would deal with people like that instead of hitting people with honest sites. Maybe they are aiming for that type of stuff, but they are not doing a good job, yet.

AdWordsAdvisor

8:47 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



A quick update to my previous post.

Here's the message I received when I pinged the tech folks, which basically confirms that what some of you are experiencing is a tech issue that will be addressed as quickly as possible.

Thanks for all of the reports. This is a technical issue - we've now identified the problem and expect to have this resolved soon. Please note that this is unrelated to the Quality Score update that we plan to release next week.

So, please accept my apology for the upset this has caused - but please don't mistake this for the Quality Score update to come.

AWA

inbound

8:52 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



O.K. so it does appear to be a mistake, but how the heck was this issue allowed to go live?

### Google's new slogan ###

"Do no Eval" (Evaluation) ;o)

[edited by: inbound at 8:59 pm (utc) on Feb. 16, 2007]

j_do

8:58 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



I've seen a bunch of keywords go active again over the last hour, the majority of those deactivated today are still inactive though. AWA: any idea how long this is going to last?

jim2003

9:05 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



Iam still seeing words go inactive :(

AWA, if you could post and let us know when things are "fixed" it would be well appreciated. That way will know that if we have issues they are related to our account and not to a more global problem.

stoned

9:06 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



yep same here, some words are now staring to be re-activated.

Now need to wait for the update next week.
Do you think this was the update, but just released by mistake?
or is it going to be even worse next week?

andyguk

9:21 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



OK, seeing some words not only go active again but they also have gone from "Poor" to "Great" and minimum bids are now 0.01, which is what I would expect. Maybe it really was a technical issue and completly not related.

Just so that I dont get too comfortable, has anyone seen words that remained active even though "Poor" change to "Great"?

seoDre

9:21 pm on Feb 16, 2007 (gmt 0)



I just went from poor/deactivated to great in about an hour. This is for a keyword that is in the ad twice, and top 10 result on GOOG - 7% density on the landing page. Appears they're tweaking the algo constantly right now. Panic button off.

inbound

9:22 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I'm guessing that even when things are 'fixed' it will take hours for things to get back to 'normal'.

This is based on observations on a few client accounts, averaging 1% of keywords going inactive each hour, now sitting at 15%.

So I'd estimate 15 hours if the fix goes at the same rate as the problem.

Added: The accounts total around 100,000 keywords so we expect it to take a while, others may be lucky if they have fewer keywords.

AdWordsAdvisor

9:30 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



AWA: any idea how long this is going to last?

No, not yet. Sorry j_do.

AWA, if you could post and let us know when things are "fixed" it would be well appreciated.

I'll do my best, jim2003 - although I am not sure there will be a single moment when it is 'fixed' for all advertisers. Typically, an underlying problem will be 'fixed', then the fix will roll out through accounts over a short (but difficult to define with precision) period of time.

Do you think this was the update, but just released by mistake?

In a word, "No".

A longer answer would be that I have been informed by the tech folks that this issue is entirely unrelated to the Quality Score update coming next week.

AWA

<added> Ahhh, I see that inbound answered the second question above very nicely, beating me to the punch! </added>

[edited by: AdWordsAdvisor at 9:32 pm (utc) on Feb. 16, 2007]

netmeg

9:34 pm on Feb 16, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



Interesting; I'd been seeing keywords active then inactive then active all day long, and the orders for my clients were way down, and then suddenly about half an hour ago, the orders starting pouring in again. Unfortunately, we lost a few hours worth of traffic, though. Sure can tell the difference when there's a problem.

(Now I just gotta figure out something to tell my clients)

andyguk

9:39 pm on Feb 16, 2007 (gmt 0)

10+ Year Member



netmeg - I am guessing you are in the US where this will only have been a real problem for a few hours, here in the UK it was like this from before 08:00hrs right through to just before 21:00hrs, the whole days G related sales wiped out for very many UK companies. Bad bad day, lets hope it really is not a sign of things to come.
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