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Yahoo rejected me - now for the appeal!

         

groovyhippo

8:30 pm on Jan 27, 2003 (gmt 0)

10+ Year Member



Well, having paid the £199 non-refundable fee to have a client's site evaluated by Yahoo, I have just received their rejection email. The reason they gave was that "it did not have enough content to support a listing".

To be fair, it is only a one page site. I won't post the URL here but anyone can sticky me for it if interested.

However, the client specifically requested a one page site. They offer highly-selective non-standard motor insurance and are using the site to generate leads. There is enough information on the page to sort the wheat from the chaff and those still interested can phone for a quote (the phone number is displayed very prominently on the page). That's the whole purpose of their site - to bring in more phonecalls. Nothing more.

So what do I do? Do I go and suggest to the client that we add a heap of other pages that they don't really want just so we might get through the appeal? This seems crazy - it's adding content for content's sake. Surely there can be some merit in having a nice concise succinct site? (I wish more were!) And it looks (IMO) professional and neat too so what's the problem?

Still seething over the loss of my non-refundable fee!

Jon.

martinibuster

8:58 pm on Jan 27, 2003 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



I think what Yahoo is trying to attract is actual web "sites." On their submission pages, they solicit "sites" and what you submitted is generally considered a web "page."

Probably a good idea to read their tos, etc before submitting a site.

Good luck.

makemetop

9:22 pm on Jan 27, 2003 (gmt 0)



>Still seething over the loss of my non-refundable fee!

Ah - you should understand what Yahoo are looking for. Websites not a single page advert. Anyway, to make you feel better - I've had 2 £495.00 reviews rejected for a client - but I got the 3rd in - the £1.5K was well worth it - so keep on trying!

Shakil

9:25 pm on Jan 27, 2003 (gmt 0)



groovyhippo,

welcome to webmasterworld.

as the above have said.

Yahoo will take your money, and a 1/2 decent effort will get you listed, but with a 1 page site, you were a NON-starter.

Good luck.

Shak

groovyhippo

9:45 pm on Jan 27, 2003 (gmt 0)

10+ Year Member



> Probably a good idea to read their tos, etc before submitting a site.

I agree. And when I read them before submitting, I didn't see anything that suggested a one page site would be considered insufficient.

When is a website not a website? If I split the current single page in half and link between them would I then have a website? Three pages? What's the threshold?

nipear

9:48 pm on Jan 27, 2003 (gmt 0)

10+ Year Member



You can always add on a dozen pages for the reviewer and remove them in a month or 2....

Shakil

9:49 pm on Jan 27, 2003 (gmt 0)



look at it from a surfers or a yahoo editors point of view.

4 to 5 pages should do the trick nicely.

2-3 paragraphs on each page.

Shak

makemetop

9:55 pm on Jan 27, 2003 (gmt 0)



>4 to 5 pages should do the trick nicely. 2-3 paragraphs on each page.

There is the voice of experience speaking - and Shak's absolutely right!

2_much

10:01 pm on Jan 27, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hi groovyhippo,

This is the first I hear of a rejection in a long time but it makes sense that it would be as a result of the lack of unique content.

I would add a few pages and explain to your client that you can take them off once you are listed. Then write your appeal explaining to the editor that adding your site will be of benefit to Yahoo's users - write a very sweet, soft, kind appeal focusing on what your site will offer. This has always worked for me.

Good luck!

tbear

12:26 am on Jan 28, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



>That's the whole purpose of their site - to bring in more phonecalls. Nothing more.

Perhaps you can justify this extra work to your client by making the half dozen or so 'extra pages' into 'extra keyword related phrase pages', linked to your product subject. Thereby, maybe, bringing in 4 or 5 times the number of extra enquiries (400-500% more - or more realistically 15-20% reach for each page).

I usually suggest a site of around a starting figure of about 20-25 pages. When you start getting results in an area of keywords you can amplify or alter pages in response, that way fine tuning the results to use the strongest and the not so strong keywords. If things screw up on one word the others keep the ship afloat!
Mind you, it's still worth having your fingers crossed ;)

When the client gets to see how the keyword thing works, because you tell him where all those hundreds of extra phone calls come from, he'll be more than happy to maybe stretch the budget to milk a few more keywords.

I think I'd consider trying to get e-mail responses and try to convert them to phone calls, rather than just try for phone calls. My reasoning (ie, IMHO) tells me that for web visitors that are offered the web alternative first, that is e-mail, 1st contact is possibly easier than moving to straight to direct phone contact.

I guess I'm saying make the mwant the extra pages and then justify it with leads.

I'm somewhat talkative tonight! :)

groovyhippo

8:54 am on Jan 28, 2003 (gmt 0)

10+ Year Member



Thanks everyone for all your helpful comments.

Having thought about it, I've decided to offer the client 4-5 additional pages for no extra charge. It won't take all that long to drop the new content into the template that's already created, and as this is my biggest client yet (I'm still small fry) I'm keen to turn a disappointed customer into a satisfied customer (even if we still don't get listed in Yahoo).

On the subject of adding pages and then removing them once in Yahoo - has anyone actually done this before? Obviously there's the risk of Yahoo checking up on the site and realising it's changed drastically and so dropping after all. That's the gamble you take I guess.

Jon.

Shakil

9:03 am on Jan 28, 2003 (gmt 0)



On the subject of adding pages and then removing them once in Yahoo - has anyone actually done this before? Obviously there's the risk of Yahoo checking up on the site and realising it's changed drastically and so dropping after all. That's the gamble you take I guess.
============================================================

never tried it myself, however have seen it done many times.

Shak

hutcheson

5:38 pm on Jan 29, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



You could do it, but why?

If the Yahoo reviewer thinks they add value to the site, why would another visitor think otherwise?

"Oh, I don't want to deal with this business, because I deeply resent their including a history of their founder on their internet site..."

I'm utterly baffled as to why you'd think information about the company would drive customers away.

And surely the text on the extra pages could cause them to act as potential search engine doorways....

groovyhippo

6:54 pm on Jan 29, 2003 (gmt 0)

10+ Year Member



I agree totally. When I first met the client I tried to persuade them to have several pages telling people more about their company. But they decided they just wanted the one. If it was up to me I would leave the extra pages in as I think it would add so much.

But the customer's always right eh! (Even when he's wrong).