How to deal with negative client feedback

[dillebar]

This is the original post: [webmasterworld.com ]

What is the best way to respond to guys like this that leave negative feedback on social etc?

We had a percentage deal. He wouldn't let me track his metrics (I didn't find out he had a phobia to ad extensions until after the first landing page) so I kindly informed him I would be declining our future business adventure.

He never paid for no website. It was a previous project in which I built him a landing page. He still owes half for that project. I built the website to increase my chances of making us more money.

I do appreciate any and all feedback. ty


Here is what he said in regards to the feedback...

""My Name" cheated me out of my web site.

could not follow directions as to how I wanted my ad words campaign carried out.

basically wasted my time and stole $1000-"

[edited by: LifeinAsia at 3:49 pm (utc) on Nov 18, 2014]
[edit reason] language [/edit]

[Jack_Hughes]

The truth will set you free. Just put your side of things. Or ignore it.

[Leosghost]

If he actually used the words "cheated" and "stole", personally I would get screen caps of his comments notarized ( have the notary browse to the pages themselves ) and then sue..

[engine]

This is the problem with any reviews that are emotionally charged. It's clear it's not an objective review, and anyone reading such a review will read that into it.
If you're in the position to respond, I can't give you the exact words as you'll have to do that yourself, but i'd rise above it and just reply saying that we couldn't work out our differences. Keep it short an sweet. If you had to resort to legal action, nobody will win except the lawyers.

It's certainly easier an more cost-effective to walk away.

[Essex_boy]

Id follow Leosghost advice, using the word 'stole' or 'stolen' would have me crazy.

[tangor]

I can think of a half dozen ways to respond... and none will correct the image created, or make me look good. That's why lawyers are essential: they are emotionally REMOVED and deal with the facts. If this rant is costing you money, then you have a case/claim against. Only you can decide if the lost revenue is equal to the cost of hiring an attorney to recover the lost revenue, and any future revenue also in jeopardy.

We don't give legal advice. A few of us are lawyers, but even they don't do that! Seek an attorney if this really costs you income/reputation. Else, forget it.

[Evanburt]

Try to work honestly.. the only way to achieve goals.