I've redeveloped the website of a children's charity using Wordpress on a pro-bono basis. I'd have hosted it as well but they're tied in a contract with their hosting company which
-use Windows IIS server
-provide only ftp access
-don't provide an equivalent to cpanel which means you're completely reliant on them to make significant chages.
We've encountered some permalinks and redirects problems when we've uploaded the new website
- wordpress site not accessible initially because index.php was not added to list of document indexes
- wordpresss was then only accessible by typing domain.com/index.php
- all pages were then accessible as domain.com/index.php/page
- all pages with AND without trailing slash were returning 200 status code, same for www and non-www so major duplicate issues if left unfixed
- permanent redirects from old static pages to new pages were not working (they tried meta refresh first until I told them I need 301 status code to be returned)
This was all fixed.
Another thing I asked for is to fix some secondary domain redirects which they messed up in the first place (alias domainA.com was indexed by Google as distinct website to domain.com even though they're one and the same causing major duplicate issue).
I find out this morning that they are charging the charity £650 for this! They say they logged 15 hours which I find astonishing considering this would take half hour max on properly configured Apache.
I feel this is really unfair as it wasn't about any customization or bells and whistles it was about fixing redirects that THEY messed up in the first place and making sure their server is configured properly to run wordpress without causing duplicate issues. So they're basically charging EXTRA for making sure they are providing the service they're already paid to provide!
I am well pissed off as I feel this charity is charged unfairly for the company's lack of competence and for the time they needed to LEARN how to fix the problem.
What arguments can I use to help this charity out of paying this extortionate amount of money? What can they do?
Any suggestions welcome