I have gone the entire day with an email open with a reply half written that I'm really not sure how to respond to.
I host for a husband and wife, each with their own business. They are also personal friends. I've done a lot of freebies for them over the years, just to help them promote their business, most of which they never even knew about.
Anyway, the husband is current on his accounts, but I haven't received a payment for the wife's hosting since January 2009. In the interim, I've paid for five of her domain renewals and done updates on the sites at various times. I haven't been paid for that either.
Since we're personal friends, I know that they've been going through a very difficult time in their family, so I just haven't made an issue of it. I thought when things straightened out, I'd get paid.
Yesterday, I get an email that is a reply to the last overdue notice, (just the past month) that she knows that they are autogenerated, but that since she hasn't made anything off of her web site in a long time that maybe I should rethink the invoice.
. . .
Yes, I know this is my fault for letting it go this long, but I never expected I would be asked to apologize for the priviledge of personally paying for some of their business expenses.
Does her cell phone company "rethink the invoice" because she hasn't made any money off of it that month?