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I was thinking the other day that if you promise a response within two working days, then potentially you could only need to hire someone to manage support on a Tuesday and a Friday because not all queries will fall right outside of hours on the Tuesday night.
Okay its not exactly as promised but its close enough and as a startup, in your first year while you have a very slow volume of business, perhaps its sensible to spend only on 2 days rather than a full 5 day week.
Any views on this would certainly be appreciated.
I check that email box at least twice a day, and respond as promptly as I can.
Some day I would like to hire someone to take over those tasks, but I can't afford that until the client base grows and some money starts trickling in.
Quick support reaction breeds happy customers, and when you're a startup you need happy customers - early adopters who rave about your product and do your word-of-mouth advertising.
It would be better to have someone in for two hours per day, rather than sporadic full days spaced out. IMO.