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Sueing a company that stopped support ?

     
12:57 pm on Oct 6, 2008 (gmt 0)

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I wonder if i can sue the company that sold me the softare and custom work and is no more answering my support request lving with a site with few unresolved problems ?

Thanks in advance for your advice.

1:15 pm on Oct 6, 2008 (gmt 0)

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WebmasterWorld Senior Member vincevincevince is a WebmasterWorld Top Contributor of All Time 10+ Year Member

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Did they sell you support services? Can you sue Microsoft for the bugs in their software that they refuse to fix when you ask them?

If you have a support contract for which you paid and which entitles you to a level of support you are not being given; then you are entitled to seek compensation for your loss.

However, if the company has just chosen not to do further business with you, having completed the delivery of the requested system; that is entirely their right.

2:11 pm on Oct 6, 2008 (gmt 0)

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Vincevince,

they didn't complete a custom job and a support job they have been paid for. They Promised me they will fix the problem asap. But I'm still waiting and they are not more answering my emails .

2:37 pm on Oct 6, 2008 (gmt 0)

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fraudcop; how you proceed probably depends upon the amount you've spend up front on this. Tiny claims can turn out to be loss making to you once you've paid all the required fees, and taking the time out of your job to chase it.

Have you tried firm and direct methods? I would suggest:

  • Telephoning them and talking to them directly
  • Writing a letter to them (not email) laying out your concern that they are not meeting the agreed schedule

    Do be prepared for the fact that, however unfairly to you, the company may have underestimated the amount of work required for your project and is having difficulty paying for the work to continue. That does happen with very small companies, and often if you are able to negotiate additional results-based payments it can help things along. Essentially that is a communication issue - lack of ability on the part of the company to communicate the need for a variation to the budget.

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