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Clickriver - product ads still appear for some.not others.

clickriver product ads still appear for some not others.

4:39 am on Nov 17, 2008 (gmt 0)

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This is not to be taken as a rant. I need to define the situation to see if anyone else has seen the same:

I can only make an assumption that others who were advertising products on Clickriver PPC received the same notice early this year that they would no longer run "product" related ads. They were changing their venue to "only include service related ads". This came as a surprise to us since we were part of their "beta test" period for quite some time, offering feedback whenever requested, and playing nicely by their rules. We were informed that we would need to advertise our products through "Amazon Product Ads". At the time we signed up for, but decided to not use Amazons Product Ads, and figured Clickriver was no longer available to product advertisers.

Segue to several weeks ago (November 1st). We tried using Amazon Product Ads for the first time. After finding Amazon Product Ads to be absolutely non-productive, I noticed that on the Amazon product pages, the heading "SPONSORED LINKS (What's This?)" was still there, and that competitors ads were still running (and links working), advertising products on Clickriver!

I immediately logged back in to our Clickriver account, created one product ad with a tremendously high PPC that would/should appear in the same area on Amazon, and after several thousand impressions and a handful of clicks, the ads were stopped and denied by Clickriver.

No one at Clickriver or Amazon will respond with why direct competitors product ads are displaying. The only thing I heard was what sounded like a canned response that "Clickriver is only for services" and pointed me to the Clickriver website. When I had an Amazon Product Ads rep on the phone, I had him go to the product pages in question. He acknowledged seeing the same thing I was but had no explanation. He created a ticket for higher level support, and no one has responded after one week.

The fact that Clickriver "stopped" running product ads is a business decision. I'm fine with that. However it appears this "business decision" only applies to whoever they want it to apply to.

My question is this:
Has anyone else seen this behavior on Amazon with regard to Clickriver?
If so, is there a third-party ad venue (other than Clickriver) that is pushing PPC ads to the "Clickriver" area of Amazon pages (below the "SPONSORED LINKS" heading)?

Thanks in advance, and sorry for the long-winded post...just a little perplexed and looking for answers!