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Kanoodle Makes Good on Suspicious Clicks

So what next?

   
12:01 am on Feb 8, 2007 (gmt 0)

5+ Year Member



I have around 5,000 USD against my business from 1.5 months worth of click fraud. I usually get charged 50 per couple of months. I contacted Kanoodle, then they responded that the research takes 8 days. I then called back 20 days later and they haven't started the investigation yet. They emailed me to say that it will take a little longer. It has been about 30 days since I contected Kanoodle initially. I emailed a follow up today, but I am getting nervous.

Is this a case where I should do a chargeback? Has anyone done a successful chargeback against click fraud? HOw long should I wait to try to resolve my case with Kanoodle?

3:06 pm on Feb 8, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Is this a case where I should do a chargeback?

Yes.

Has anyone done a successful chargeback against click fraud?

Yes. The raw web logs are key for you to fight it.

HOw long should I wait to try to resolve my case with Kanoodle?

You've waited long enough. Do the charge back and that'll get them moving faster. Be nice about it meaning explain you'll be happy to pay for the real traffic but that you just need to get it resolved before you can do any other spending with them.

Good luck.

JAG

4:18 pm on Feb 8, 2007 (gmt 0)

10+ Year Member



I pretty much agree with justageek, although I would go about it a little calmly since are showing some interest.

You may want to send an email saying that you are about to do the chargeback - politely, but firmly. If you don't get any progress in 24 hours, then go for it.

11:43 pm on Feb 8, 2007 (gmt 0)

5+ Year Member



I thank you kindly for your opinions. I have initiated the chargeback, but imagine 5K worth of charging back in increments of 250.00. I have been very polite with Kanoodle, it may be the exact reason they have drawn out my case for so long to avoid the chargebacks altogether.
7:56 pm on Feb 13, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Let us know how it works out or you!

JAG

3:32 pm on Feb 16, 2007 (gmt 0)

5+ Year Member



The same day we I called the credit card company, Kanoodle finally came through and emailed me. He blamed email spam filters on not contacting me:( but why did all the other ones come in? I checked my spam and nothing came through prior, but I will let that ride. I am glad that someone did contact finally.

This makes me think Kanoodle reads this board.
Anyway they emailed me that they had a new partner which produced low quality clicks and that I will recieve a refund. It has been a week and a half with no refund yet. I will let you know when they do!

I am glad that they are strong enough to stand behind their product, I will not cancel my account and make it active once they make good. But will keep a close eye on it.

4:54 pm on Feb 21, 2007 (gmt 0)

5+ Year Member



They made good! I am very pleased to know that they stood behind their word on this. I have been calling my credit card company every day to check my balance today I had a credit balance of a couple thousand so I called in and they summed up the total credit from Kanoodle.
2:54 pm on Feb 22, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Very good!

JAG

6:54 pm on Feb 24, 2007 (gmt 0)

5+ Year Member



Why bother keep your account open? Kanoodle is notorious for having 99% bot/incentivized traffic..

Just repeat this to yourself..

google - msn - yahoo

google - msn - yahoo

google - msn - yahoo

Is it possible to get sales from second tier PPC?

Yes, but you'll have to do so much work just to squeeze out a pitiful profit. Imagine spending the same amount of time tweaking a real PPC service and you'll see that Kanoodle/Findwhat and all other fraud-loving PPCs are a waste of time and money and deserve to have a class action lawsuit brought against them by web marketers. It makes me absolutely ill to think that we are the victims of this global scam..

For future reference, you ALWAYS charge it back. You do not give them 3 weeks.. You give them 48 hours and then go down to the bank. They will not fight it because they know very well that 99% of their traffic is bogus..

6:56 pm on Feb 24, 2007 (gmt 0)

5+ Year Member



However, let me also say that Yahoo is travelling down the path of fraud as well in an attempt to fight Goo/MSN.. They are only digging themselves deeper by forcing you to buy traffic from garbage domain parks and crap sources like toseeka..
12:06 am on Mar 8, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I am glad that they are strong enough to stand behind their product

Blimey - haven't heard that before...

I thought they had gone bust by now? We dumped them about 4 years ago - just after we dumped sprinks.com for the same click fraud reasons and very very poor roi!

Good luck if you feel it's worth it....

7:08 pm on Mar 15, 2007 (gmt 0)

10+ Year Member



Dropped kanoodle ages ago to, then ended up dropping the other junk traffic engines like 7search, enhance and looksmart shortly afterwards.
Seems Adwords and YSM are the way to go.
Sadly YSM seems to be going the way of the others though.
Maybe its time I try ASK.
7:46 pm on Mar 15, 2007 (gmt 0)

10+ Year Member



I am glad that they are strong enough to stand behind their product

I think they have to, i am sure their credit card processing privileges are on shaky ground so they better refund then face the charge backs. Plus they know its a click fraud.

Go away Kanoodle (and the like) enough is enough