Explanation to client...

slow site download on browser

[webbaby]

I need help on how to explain something to a client...The issue is their site seems to load extremely slow on their end, they are viewing it on a DSL connection within a network....I am not experiencing the slow download on my end...But have gone back and forth with the hosting company who blaims the router or ISP, but has timed the page downloading time and are clocking it at 5 seconds and other pages within 10 seconds...I spoke to the ISP and they say there is no problem on their end and that it could be the Host...I placed the site for testing purposes on another server through a different host... The client said it is loading faster but also mentioned the following...

- It still has weird loading attributes
- The graphics look like they are populating the screen gradually
- Are those graphics built as pages and not in indexes for graphics?
- We will work changing hosts.
- Please look into increasing the site's speed

The site is slightly heavy on the graphics but they said that they have viewed other heavy graphic sites that load quickly on their end...

Any suggestions on how to increases downloading speeds of pages and an easy understandable explanation on how html pages work and an answer to her question? I am not quite sure what she means about the images indexing? Please help, I am stumped and ran out of explanations...The client wanted the dropdown menu to have a bevel to look more like a button, can that be one of the reasons?And how do I explain why the images load up in a random order?

Thanks...

[edited by: tedster at 10:59 pm (utc) on Aug. 12, 2004]
[edit reason] remove url, paraphrase email [/edit]

[Longhaired Genius]

How the page looks as it is downloading is a bit of a non-issue, in my opinion. Both Opera and Mozilla/Firefox let you see the page being built, so to speak, and one soon gets used to it.

I haven't got any ideas on the rest, 'tho.

[edited by: Longhaired_Genius at 8:01 pm (utc) on Aug. 12, 2004]

[Noisehag]

I'm on dsl through verizon and both links loaded up in under 4 seconds.

btw, no personal urls are allowed per the tos, so you might want to remove those links.

I have no idea how you can explain this away to your client. Only thing I can really think of is to have your client view the site from other locations using an isp other than theirs. It might bring more light to their isp connection.

[kaled]

And how do I explain why the images load up in a random order?

The browser requests the images but has no control over the order in which they arrive. Images are not requested one at a time.

With respect to the home page, I suggest you use a single .jpg image. If you use "progressive encoding", the image will appear quickly but blurred and will sharpen as data arrives. To my mind, this is more professional, but opinions differ.

Also, starting with the orginal high-definition image, you should be able to use an editor such as Paint Shop Pro, or Adobe stuff to create a smaller file by adjusting the compression ratio. There is a trade-off with quality but I had a quick play and reckon you could probably reduce the file size by about 25%, maybe a bit more.

Kaled.

[webbaby]

Don't know how to edit and remove urls from this message, new to this... Thanks for the responses...

[deejay]

webbaby - in the panel to the left of your post where your username/post count is, there is a button there to allow you to edit the post.

[rover]

I have a DSL connection and the pages came up fine within a few seconds(no delay here).

[webbaby]

I don't have any issues on a slow downloading, I'm thinking it might be the companies network config or router....They are thinking its the way I created it in html and how I set the directory up...I have all the images in one images folder...They are clueless and it's hard explaining this stuff to them...

Many Many thanks...