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"Microsoft Internet Explorer has encountered a problem."

Error on PRINT and PRINT PREVIEW

         

bobriggs

5:13 am on Sep 19, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Here's the message, it's in a dialog box. There's a checkbox and three buttons at the bottom.
----------------------
Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

If you were in the middle of something, the information you were working on might be lost

Checkbox Restart Microsoft Internet Explorer

Please tell Microsoft about this problem

We have created an error report that you can send to help us improve Microsoft Internet Explorer. We will treat this report as confidential and anonymous.

To see what data this report contains, click here.

Three buttons: Debug, Send Error Report, Don't Send.
----------------------

Ok, that's the whole box, I'm using IE6, it only happens on one page, and it only occurs on a Print Preview or trying to Print the page. I can load the exact page in Opera and send to the W3C validator, and it validates perfectly as HTML 4.01 Transitional

The data that the report contains is some kind raw memory dump from a lot of the dll's being used. No useful info.

On another computer, the Debug button is not there, it's on mine because I have MS Visual C++ 6.0 and launches my debugger.

Has anyone seen this before?

txbakers

5:45 am on Sep 19, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I've seen something about print preview and IE 6. It crashed my machine once. I don't know the details.

Purple Martin

5:59 am on Sep 19, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



bobriggs, I've seen your dialog box many times. It's caused by something going wrong in IE and/or Windows. There's nothing in your page that could cause this, so don't worry about your code. I usually just keep working when this happens (and if I'm at the office and modem time isn't charged to me then yes, I do send the error report to MS - I figure that the more reports they get, the more chance of them fixing their bug for the next release). If it happens a few times, a re-start will fix things.

HTH

bobriggs

6:14 am on Sep 19, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



PM, I wish it were that easy. My client likes his webpage printout better than his database printout.

I upgraded him to IE6 today (SP1), now he can't print. Win98. I came back to my box tonight Win2K, no SP, same thing. I never tried to print it before. He had a Dell IE5.0 base install before, no problem printing before.

You can keep working, no problem; it doesn't hang the computer or anything. If the checkbox is ticked, then it just restarts and loads your home page. But you cannot print or print preview anything. And I can't go back to IE5 now, unless I format the silly box he's on.

[and I should add]
This ONLY happens on the one page that he'd like to print. All other pages on the site print just find. The page is mostly a table that spans 3-4 pages. Uses CSS, no Javascript, and the CSS is common to the site. Just happens to be the longest or largest page on the site, only about 25K.

Purple Martin

6:33 am on Sep 19, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Hmm. You might be able to find something on MSDN (and pigs might fly).

joshie76

2:41 pm on Sep 19, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



There's nothing in your page that could cause this, so don't worry about your code.

From my experience (I work on a lot of IE only hardcore projects and have seen this dialog too many times to mention) I'd say "There's nothing in your page that should cause this, but sometimes you can do things differently and it will go away".

How? It really is black magic stuff and very dependant on what you're doing. If the code that's causing it is very simple and doesn't involve any script then there probably is little you can do.