Browser picking up a 5 year old website

[angelboy]

I have a problem with one user in our business who also informs me that a number of customers are having similar problems.

(I'm not a web developer by the way so I may not fully understand any help - plus I'm a mac user!)

We changed our ISP a few years ago and prior to change I deleted our old website and created a link on our new one. It's all very basic so that the user can visit the main factories sites via a co.uk link. All the basic html programming has been changed and I have no problem in accessing all the relevant links via the site. Our Sales manager is having huge problems where his browser is linking back to the original site.

We've deleted his temp internet files and done a flushdns via the command window but none of this is working.

I'm getting rather frustrated telling him that the problem is on his machine (Windows XP IE) and not from the website. He also tells me that some of his customers are having the same problem.

How can we resolve this issue?

Any ideas...

[andye]

his browser is linking back to the original site

Could you explain what you mean by 'linking back to'?

Do you mean that when you type in the domain name, the old site appears rather than the new site? Or are you talking about a link that you click on, on a web page?

best, a.

[angelboy]

On my machine and various other machines, the website is fine. On this one machine it always brings up the old information. I've gone back through the html programing and there's no possible way that the old information is there.

I did think that the old ISP may have still had a copy of the old information and the sale manager was somehow finding that instead of the new site but then why does it only happen on a select few machines. If it's machine specific then what else can I do to his machine so that it only finds the new site and doesn't refer to the old information. He tells me that some new enquiries are also experiencing the same problems. Maybe because they viewed our site a number of years ago and their machines need sorting out also.

[andye]

On this one machine it always brings up the old information

Hi,

I'm still not quite sure what you mean by 'brings up'. I'm guessing you mean:

- you type in the web address
- the old website appears in the browser rather than the new one

Is that right?

If that's so then you could try:

- ctrl-refresh in Explorer

- clearing Explorer's cache (tools -> internet options -> temporary internet files -> delete files)

- setting Explorer to check for a new version each time the user visits the page (tools -> internet options -> temporary internet files -> settings -> 'every visit to the page')

hth, a.

[angelboy]

Thanks for that, I'll check it now.