Payment In Progress [Dec 2007] (Never been this early)

[Alexstar]

Just seeing PIP now..(dated 19 Dec 07)
Check ur accounts...:-)

[edited by: Alexstar at 9:42 am (utc) on Dec. 20, 2007]

[leadegroot]

Thats... bizarre.
I don't see the money in the bank yet, but it says 'Payment issued' - but when I click through to the details they seem to to have blown the currency conversion.
The local currency amount is less than the USD amount, when it should be more. I'm thinking they have divided when they should have multiplied.
Any other Aussies seeing that? It implies a manual process, I would think, to make such an error?
I'll wait until it is in the bank before I contact them, though. Might just be an interface error.

[IanCP]

Any other Aussies seeing that? It implies a manual process, I would think, to make such an error?

I wouldn't have thought so but so many weird things are happening lately.

I find it totally inexplicable for no other reason there would be money left over. In another life I was an Accountant and we are obsessed with things such as balancing. You simply can't "misplace" something like the equivalent of 23% of Australasia's transactions.

My account shows Payment Issued 27th which would be 28th our time and still no money in the bank [Sydney Central Coast] as of this morning. And yes banks do work 24/7 for these types of transactions. And yes my transaction is inverted as well according to the:

"Payment History > 27-Dec-2007 Payment Details"

[King_Fisher]

PIP just arrived here in California! Oh thanks mighty Google!...KF

[heyday]

Anyone here in the US still NOT see their EFT in their account?

Mine is still not there.......

[IanCP]

Well at least ASA and the payment people are on to the Australian conversion problem.

[webmasterworld.com...]

Probably ruined the weekend for a few people beside ourselves.

[leadegroot]

Ah, thanks IanCP - I hadn't thought to do a thread search here.
Well, at least Google a) knows and b) agrees there is a problem - I was worried that they would claim it was the correct conversion :(

But I do wonder what the stock market will think of a cockup like this?
(Probably think its a 'feature' - the wunderkin don't seem to be able to do anything wrong, eh?)

[cgiscripts4u]

Has anyone in the UK had their payments yet? I do hope this is not a global problem for all currencies.

Mind you, have I got this right? in the UK a rough conversion at the moment converts US$200 = about GBP£100, now if they get the conversion the wrong way that means for every US$200 they would pay GPB£400, PARTY TIME.

[driris]

Payment issued on 27th but still not in bank account in UK.
Anyone in UK with same issue?

[HarryM]

Payment issued on 27th but still not in bank account in UK

Me too. PIP 27/12, now updated to Payment Issued, but not credited to bank yet.

[IanCP]

EFT finally in bank this morning 1st January Sydney time.

Wrong conversion of course and still no contact from AdSense as forecast by ASA except canned reply to prior written complaint.

[leadegroot]

Yeah, I expected the amount would match the adsense console - that makes sense.
I assume the lack of followup is from the 'silly season' shut down.
Not enough hands on deck to handle the issue - although I would have liked to have thought this would be categorised as 'urgent' :(
I dropped a note through the console, just to make sure I was on the 'list of publishers who need this fixed up'.

So, is it limited to .au and .nz? Anyone else see currency conversion inversions?

[IanCP]

From Mr AdSense: [and Moderators do NOT Delete]

<paraphrase>payment was issued with the wrong conversion rate and the difference will be sent this week and should be received by the 7th</paraphrase>

Yes well.

[edited by: jatar_k at 2:30 pm (utc) on Jan. 1, 2008]
[edit reason] no email quotes [/edit]

[HarryM]

Payment credited to bank in UK today. Correct conversion rate.

[Richie0x]

Just received payment in the UK. Much earlier than previous years. Unfortunately they haven't multiplied it, which is a shame because after Christmas I've got bills coming out of places where I didn't even know I had places.

[heyday]

Still haven't been paid here in the U.S. via EFT....

Anyone else around here in the U.S. still waiting?

heyday

[IanCP]

EFT finally in bank this morning 1st January Sydney time.

Now to compound matters further, when I log in to AdSense Account it now tells me:

"DEPOSIT FAILED" add new bank account

Huh? Nothings changed at my end and I assume they are referring to the missing funds from before.

More emails to support.... Never ending story.

[stuartmcdonald]

In the same situation as IanCP, with the deposit now marked as "Failed" and being asked for new banking details -- have just emailed Adsense -- hopefully hear back later today.

[leadegroot]

Now this is getting beyond a joke - I log into Adsense and see the message "Your payments are currently on hold. Action is required to release payment. More details."
Thats odd, methinks, obviously something to do with the incorrect currency conversion.
I click through and there is a message of "EFT failed - please enter and verify a new bank account"
Oh really? :counts dollar bills:
Honestly, you would think with some of the brainiacs they employ this just wouldn't be possible :(
(The 'payment issued' amount is now corrected to a lower figure, but the status now says "EFT not successful - earnings credited back", although I still see it in my bank)
I am not a happy publisher. :(

:composes angry email to adsense:

[stuartmcdonald]

Ok on closer inspection, it's more messed up than I thought.

According to the earning summary, the original payment (the one with the inverted exchange rate) has been credited back.

However, there has now been a new payment made, listed today, which is around 20% LESS in USD than it should be -- at least the corresponding amount in A$ has the correct exchange rate listed.

IanCP others - are you seeing this in your reports?

[IanCP]

Yep. I'm seeing the same junk.

But the failed deposit message has now disappeared.

Good grief.

[ADDED] We all got dudded around 23% from memory. Let's see if it appears at WitchBank tomorrow.

[edited by: IanCP at 11:20 pm (utc) on Jan. 2, 2008]

[IanCP]

Mr. AdSense just emailed me to the effect:

a) failed deposit was in fact a display error and no action is necessary on my part.

b) the payments people are working hard to rectify the problem.

NASA has less problems launching a space shuttle.

[leadegroot]

I see a second PIP line in my account!
(Does this mean us antipodeans will always be one PIP ahead of the rest of the world? :))

[bts111]

What on earth is going on? I am also seeing a new pip! I can't understand how they made this mistake in the first place.

[leadegroot]

Well, a new PIP does make sense - they are shipping us more money, so they are telling us it is on the way.
(I'm afraid I like the mental image of them putting huge wads of dollar bills in a sack, putting it on a boat to get to me. Call me a romantic. I still giggle inanely when I see my balances. Free money! ;))

But, yes, I agree - an error in currency conversion should have been impossible, particularly the way it happened. It should not be possible to take $X and display $Y = $0.7X when it should be $Y = $1.4X (figures just a sample).
But I bet we get the big silent treatment on why it happened and what steps they are taking to make sure it doesn't happen again :(
Google's silent treatment of its partners is its biggest weakness.

But - why should we complain? The money is on its way! (Yeah, right!)

[IanCP]

It should not be possible to take $X and display $Y = $0.7X when it should be $Y = $1.4X (figures just a sample)

That was definitely the olden days. Possibly years back. Even better when Amazon cheques were converted for me at $US 1.00 = $A 0.52

This month our transactions [well mine anyway] were at 87.6

What's the bet the stuff up payment is going to be nearer 89c?

[leadegroot]

Yes, the exchange rate movement leading to an argument of 'I have been financially injured through your error' is an interesting one, isn't it?
But - I haven't looked - I expect we signed away any such rights in the TOS, though :(