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We have been using their ROI Optimizer to remove products that perform very low (High cpc costs, little or no conversions over a set time period). Each month I have been receiving a list of the products that are "removed" from my listings so we can narrow down our product offering to better performing items. I come to find out this week that products that I was told were removed actually have still be up and searchable and being clicked on. I have around 90 products that were removed in the last 4 months, 34 of which have some kind of cpc cost assosciated with them in the last 30 days. I spoke to my reps at Nextag and they told me there were working on some new optimization program to redevelop better keywords and listings for products that have low performance. Little did I know these products I was told were removed were actually being clicked on. I asked for a credit for the amount (couple hundred dollars) and I was denied saying that they will work on my account to fix the listings, and remove any products I dont want listed.
Here's the part I need help with... They told me that this has been occuring recently with other merchants and this is what they were doing for them too. How many of you were told your products were removed, yet found them still racking up fees and have spoke to Nextag and denied a credit?