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The CPC works in that they come up with an "average" CPC for all your words. Protects against bid wars, certainly. Rank is determinted by estimated annual spend with MSN.
My understanding is that the MSN bid PPC will be slowly rolled out this fall to select advertisers. Those in the "buy" program will have first dibs and exclusivity for a while longer as they slowly roll it out. I love me some beta testing.
Overall, the experience has been pretty good. They seem eager for business, are very responsive, and try to help out the best they can. My rep offered to fly in to talk to our president if I thought he needed convincing.
Anyways, feel free to post questions if you have them.
Usually a $75k/year entrance fee.
Fixed CPC costs.
1 month autorenewable contract.
No bidding.
Exact match only keyword targeting.
Fairly profitable considering MSN has a pretty high CTR on paid listings compared to some other properties.
They do have sales people who I'm assuming are comission based, so want your business - it's a matter of getting ahold of them.
I've been impressed with their sales people and tech support at a variety of levels.
Also may you are not getting a response from them because your industry is already sold out.
Just some thoughts.
I was disappointed by the lack of impression/clicks on the 'good' terms that typically are higher priced than the 'average' cpc the IO was for. So in a sense we overpaid for the terms because the terms that got the majority of clicks were terms that were well below the agreed upon CPC price. There is no GUARANTEE that the terms that are in your campaign will actually be displayed 24/7 like you would think. They won't committ to hard numbers and it's very much to their advantage. Just be careful is all I'd advise with MSN.