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Worried competition or what?

Our site, submitted to Yahoo, but by whom??

         

backus

3:16 pm on Apr 24, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



We are currently working on the promotion of a large apartment provider in the USA and have just this month begun the submission process. The site was new, completely clean from the net not 2 months ago...no submissions. However, when we came to submit via Business Express in Yahoo, we were denied because the site was already listed. We found the site in a high cat, but with a really bad title and description...I mean REALLY bad! The cat could only be submitted to for $199, so somebody must have either been mad to do it, or very, very worried. Don't worry, I've checked all the lose ends, and they're clean. I personally think it was the competition. That's beside the point at the moment though. I have written to Yahoo, I've gotten the CEO of our client's corporation to write to Yahoo, I have tried via the change form to change the site...no joy...because I don't have the e-mail address of the person who submitted the site.

How can I combat this???

JamesR

3:56 pm on Apr 24, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



There is a possibility it was added by someone at Yahoo. If the title is not legitimately the name of the site or company name, you could pay the $199 and have them re-review it. If you already did that, you may protest the refusal, letting them know the current title does not follow their own standards. If the title is legit, there is nothing you can really do to get the description changed, there are a lot of bad descriptions at Yahoo, they excell at it. I would consider spending money with Looksmart....MSN gets close to the amount of traffic Yahoo does these days and LS is much more generous with descriptions.

Brett_Tabke

6:15 pm on Apr 24, 2001 (gmt 0)

WebmasterWorld Administrator 10+ Year Member Top Contributors Of The Month



That was my first thought too James, that Yahoo themselves added it. Did the site per chance show up in the ODP first backus? I had a site this winter that wasn't listed anywhere but the ODP and it showed up in Yahoo a few weeks later.

backus

7:21 am on Apr 25, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Brett, the site was clean. It was not added anywhere.

backus

7:24 am on Apr 25, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Should I bombard them with e-mails?

hutcheson

8:20 pm on May 11, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



>>Should I bombard them with e-mails?

Two words.

"Kill file."

Treat them like humans. After all, some of them are.

But, mostly, they really, really don't want to hear about people who don't like their site's description -- i.e. all the spammers and the world along with the rest of us. Getting something like this changed will probably take a personal acquaintance with someone who works there.

hutcheson
(whose own Yahoo description consists of a portion of alphabar menu from the home page: :( and bearing it.)

Blossoms

10:27 pm on May 13, 2001 (gmt 0)



Wait a minute! You are saying that, if a 17 year old intern know-it-all submitted our site last year with just the company name, inc as the title, we cannot pay $199 to change that?? 99% of our competition are submitting titles rich in keywords! If someone else is allowed to say what they do in the title, everyone who pays $199 needs to be given that right. If what I fear is true, how to get around it? Get another domain name and "Company Name" pointing at a sister page on the same server? or on a different server? Unless Yahoo clearly states that they won't change company name titles upon request from senior managers who want to reverse the ill effects of intern submissions, one could possibly win a class action suit of fraud against Yahoo if they take $199 and reject a perfectly logical change request. Any lawyers out there who have dealt with companies who don't show good faith in providing the services people pay for?

Blossoms

10:58 pm on May 13, 2001 (gmt 0)



And I will add one thing to the above: how about a Yahoo shareholder revolt against any CEO dumb enough not to adopt the following business model: if people will pay $199 to have a title modified to include a new keyword, then you want to oblige them because $ they $ may $come $ back $ three $ months later and ask for another modification...$$$ and another...$$$ and another! Being obliging will bring profits to Yahoo. If Yahoo gets the rep for not being obliging on most change requests, they will start to get an average $199 revenue per URL instead of the $600 average revenue they would get from people paying them to make changes all the time. If I were CEO of Yahoo, I would fire any editor who didn't bend over backwards to oblige paying customers: although I would have editors make sure that Titles and Descriptions still accurately described all URL listings and that marketing language not be allowed. I would fire any editor if a certain percentage of quality customers complained that their sites were unfair. Example: Let's say that Joe's Service in Pasadena is a lawn mowing service but exists in Yahoo with the title "Joe's Service" that his know it all 14 year old neighbor submitted for him in between playing video games last summer. He is losing business desperately to the site with the title John's Quick Cut Pasadena Lawn Mowing Service. Joe has tried to change things but got rejected six months ago when he tried to make a change and he actually got an email back from Yahoo rejecting his request for the change.
The Yahoo shareholders need to tell the new CEO that he needs to go after people like Joe with a nation-wide announcement that $199 will get a title relevant to his competitors' titles if an editor review of the site does reveal that they are similar and legitimate sites. Yahoo managers need to be firing editors who are clearly hurting the legitimate business aspirations and future business of customers who have shown willingness to throw $$$ at Yahoo. Who are the largest Yahoo shareholders? Convince them that $$$ is better than arrogance anyday. What would happen if everyone paid $199 to get their titles changed to grammatically correct, editor controlled but keyword rich descriptions? Chaos? No. $$$$$ for Yahoo, Yes. Fairness to legitimate businesses? Yes.

Blossoms

10:59 pm on May 13, 2001 (gmt 0)



Also: if the teenage know it all didn't pay for the submisson of the garbage listing he got for us, then isn't Yahoo's average revenue per URL going to be less than $199 with the current policy? Can't any businessman see that the free listing the kid got for us was supposed to be just a start...an excuse for Yahoo to send emails asking us every three months if we want to change it again and again for $199 a pop according to evolving customer marketing needs in coordination with a consistent Yahoo editorial policy?

2_much

7:09 pm on May 14, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Blossoms,

The best solution for you, in my opinion, would be to register a keyword rich URL, copy your site over, and submit this one to Yahoo with the appropriate title and description using Bizex.

If you have other domains already with a good title, you could also try submitting those.

JamesR

7:09 pm on May 14, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Let's try to keep the tone positive here, complaints on Yahoo's algorithm aren't going to make matters any better. Please see Brett's comments at the end of this thread - [webmasterworld.com...]

Marcia

7:55 pm on May 14, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Wow! This thread has gone way off the track for Yahoo submissions.

The thought occurs to me that there's a whole other issue being brought up. If a tree is bad, and bearing bad fruit, then the cause is somewhere to be found in the roots.

The conclusion I come to is that who, within a company, does the SEO and directory submissions is a very important decision to be made, not one to be taken lightly.

This is no longer a Yahoo discussion, but a discussion of management policy, which imho, is off-topic for this Yahoo forum.

Assigning functions within a company amounts to delegating responsibility. Either the paid employee, contractor, or intern, whether paid or not, will either have the prerogative to act on behalf of the company independently, or they will have to first get the approval of a superior to take any significant action.

If a 17-year old intern made the submission without authorization, in violation of company policy, it is one thing. If he was authorized to act independently, he did nothing more than doing the best job he knew how. After all, he was an intern, not an experienced SEO.

If, indeed, he was delegated the authority to make the submission without any additional approval or edits by a superior, then it's the company's management policy that will need to be re-examined. The company in question, not Yahoo.

A business plan or organizational model is never static, but needs to be dynamic and evolve over time for maximum productivity and effectiveness.

There was clearly a choice made, that of engaging the services of an intern rather than a professional SEO. If that has not been proven to have been an effective choice, then it's time for that particular company to re-assess its own policies - not Yahoo's.

In the case of someone else submitting for a company, that's a different story. The submit_a_site facility is out in the open, for all to use. It seems Yahoo would almost have to require digital signatures to totally control that.

Edited by: Marcia

grnidone

7:56 pm on May 14, 2001 (gmt 0)



Blossoms,

I feel your pain.

In fact, I think we all feel your pain. It is incredibly frustrating to work with Yahoo, once your site is in with a poor description, and just getting into Yahoo at all.

Yahoo is big enough you can't just ignore them. We've all been there and we are all battle weary.

>register a keyword rich URL, copy your site over, and >submit this one to Yahoo with the appropriate title and >description using Bizex.

I think that is one of the best pieces of advice I have heard to combat this problem, and I am sort of mad at myself I didn't think of it first.

I have also heard the best way to submit your url is to print off the submission guidelines and follow them exactly..like a checklist.

Another great of advice I heard was "Write a killer description"..because as we have all learned, once you do get your site listed in Yahoo, you probably won't be able to change the description.

Go over and over and over your site description. Write it one day, put it aside and look at it again the second day. Write it several ways with different keywords. Perfect it.

And make sure that category is the correct one. Spend a day just searching Yahoo on your strongest keywords and keep a spreadsheet on the most popular cats...those are the ones you want to shoot for.

Remember what I said about about using the submit page as a checklist? Well, there is a place there that asks "Are there any other categories you believe this site should go it." Of course, the answer is a big YES. List your first one as a locality, if possible. (That's usually a sure win.) Put others if you believe they are appropiate.

Good luck! Let us know if the separate url with your web site on it works.

-G

Blossoms

9:00 pm on May 14, 2001 (gmt 0)



I appreciate those who gave the constructive advice, although it was really repeating back to me bits and pieces of the obvious: that of going at it with another URL that represents a different aspect of our business. Marcia seemed to have missed the point that the moral of this story is not a "caveat emptor advertisement for using a SEO" but whether Yahoo wants to make billions of $ or not. They haven't gotten a penny from us and many others yet and they won't unless I know they can provide a service even remotely like a profit-oriented or public service organization would. In our case the intern was not authorized. Like in millions of other companies he just went and submitted...not that he or anyone could have known that this could be irreversible in any way. Nobody could have predicted that a bad future policy of Yahoo would be that the title would be hard to change. Management for us was different as well. Current management enjoys great traffic from Yahoo and other sources. But
new managements cannot be expected to blame themselves or even past managements or interns for the shortcomings of Yahoo's money-losing policy. Remember: I haven't even tried sending cash to Yahoo to get the listing changed yet. That means that money is not in their bank. I am just reading horror stories here that tell me and, on a macro level, millions of others not to bother giving them the money. They need to be profitable and bring their stock price higher. Shareholders of Yahoo need to question a policy that discourages people from sending money for changes. There is a new CEO there. She or he may actually be a businessperson so lets wait and see.

I remember the old days of the Internet and the non-businesslike attitudes we all had back then. I mean even before Mosaic when any commercial Usenet posting was flamed. There is something about those old days lingering in the mind of anyone who thinks that Yahoo's old "utopian" policy of giving free, arbitrary and unchangeable listings to any unauthorized or authorized person regardless of budget or site quality is workable, fair or relevant to attaining good search results.

seth_wilde

9:56 pm on May 14, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Backus -

Does your sites title accurately represent the real company's name? (your only chance is if your mis represented)

Blossoms -

I think it would be ridiculous for Yahoo to offer unlimited title/description changes for money. That's like begging people to come manipulate the search results.

It's Yahoo policy to list the company's name, so it doesn't matter who submits the site, Yahoo still going to use what they perceive to be the company's real name. I've actually seen example were people tried to manipulate the site by using a keyword rich fake company name (both in the submission form and on the site) and Yahoo used the company name from the whois information instead.

The description is not much different. No matter how beautiful the description you write is, Yahoo still has the option (and usually practices it) to change the description to whatever they want.

The bottom line, the majority of Yahoo's revenue isn't from express submissions, it's from advertising. So if you refuse to do an express submission you're not hurting yahoo, your hurting your own pocketbook (it's almost impossible to not earn your $199 back over time if you sell a quality product).