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Secured a contract yesterday. But wants exclusivity and says that he would get really bitter if he saw competitors pages climbing above his. This moved on to what qualified as a major/minor competitor, where we would be restrained / not restrained e.t.c.
Where do you guys draw the line?
Edited by: rcjordan
It is quite a line to walk. It really gets dicey when three or four of the subdomains show up on the top page of the results. I'm fortunate in that we are subcontractors and all cservice is left to the corporation. Most of the domains don't know it is us doing the reports and log analysis.
When I do deal with them, I try to calm them all down and get them refocused on their site. They shouldn't worry less about the competition in the se's and more about what to do with the traffic once it is there.
Remind them that it is difficult to control the se's, but it is easy for them to control their site. Turn the whole conversation of one from obsession about the competition to obsession about their site. Address their concerns and then get back to giving users what they came for in the first place. "We did our part by getting you rankings and referrals - now do something with them." At times feign annoynace that we've done our part, why aren't you doing yours. It really changes their tune.
The only way anyone knows who my clients are is if they choose to tell people (I do get considerable referrals). I never reveal any details about my clients or my work for them.