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Iím at a point now where Iím considering switching to the live answering service simply to help build customer service. Think about it, when you call an online vendor to find out about a product and you get a voice mail box, 9 times out of 10 you hang up and move along to the next guy who has the product youíre looking for.
If any of you guys need assistance, I can put you in touch with an account manager for information on pricing and other statistics. Feel free to send me a PM.
[edited by: stuntdubl at 2:11 pm (utc) on July 25, 2005]
[edit reason] no specifics please [/edit]
Consider getting something like Freedom Voice - it is a virtual office. We started to resell their services because we were really please with their services.
If you must get an answering service - get it to only take orders, not customer service. What you are trying to do is get a company whose job it is is to answer phones for hundreds / thousands of businesses to answer questions about your company. And chances are, they are paying those employess just over minimum wage. The answering service business has a very high turnover rate
What I was thinking was something like: "Mr. King is with whom you will need to speak. He is away from his desk, may I take down your name and phone number, and he'll get right back to you?"
I just want to move above the answering machine.