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Any suggestions on how best to cut them loose?I know nothing about web design companies in UK,US,Oz so its difficult to be able to recommend particular firms, and I'm not sure firms would be that interested as they're pretty small fry.
Any suggestions on approaches to take or am I better just to say hasta la vista and let them sort it out.
Either way problem solved.
I'd have to disagree with this approach. I've tried that before, the client paid the new HIGH fee, and expected a LOT more when he did. It made a bad situation worse.
Tell them you recommend Mom and Pop Websuperheros (or something) and that your new business model will no longer support the services they require, and that they have 60 days to get everything transferred over to the company of their choice. Then wish them the best of luck
Good luck... that's not an easy email to write.
He suggests that you can either establish relationships with firms that are where you were 2 years ago, or else recommend a handful of companies for your client's consideration.