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This has happened numerous times, but just today again.
Customer placed order at 9:33pm Dec 8th. He wrote us an e-mail tonight (Dec 9th) because he was mad that his order was not on his front porch when he got home.
I have to go now and manage the traffic in the parking lot cause the UPS trucks coming and going 15 minutes has caused a traffic jam. LOL
I cant count the number of times people would leave us saying quite loudly ' this is an international con'.
Or on my site it clearly states shipping to the USA 5 -10 days, morons email mae wanting to know why their oreder isnt there on tehsecond day 'you did charge me $24 for shipping as well' DOH!
Love 'em all.
I got this reply from someone's unhappy customer:
"This order will be canceled, you are not in the widget business, you are in the shipping business."
That's it, no names, order numbers or anything. It hit me about 10 min. later what he was complaining about. It struck me as pretty funny. (I just bounced it back.)
Normally in this situation I tell people I will just ship them the product anyway and ask that they send me a check. But your attitude sucks. So try someone else.
She wrote back and apologized.
He wanted to know if he paid us,"could we just copy and paste his competitor's entire site onto his site?"Great stuff. And then right before he hangs up, I'm not making this up, he says "I think he knows I'm on to him..."
I said is that one or two r's, he said two...paused....one at the beginning and one at the end.
I can't remember if it was he or I that giggled first but it took another 30mins just to take his postcode and CC number, we were both crying with laughter.
I suppose you had to be there but just thinking about it gets me laughing.
You have no idea how often I get emails from people about...
* "What should I feed the [lizard/bird/baby deer/snake/you-name-it-I've-heard-it] I just 'rescued'"? How the hell should I know, I just happen to have a photo of a [lizard/bird/deer...etc.] posted on one of my sites!
* "Your [city/park/hotel/tourist attraction] sucks. I'm never coming back." -- that's fine, since I don't own or run the city/park/hotel/tourist attraction you're referring to... hell, I don't own ANY!
* "Here's all my personal contact info. Please send me all your brochures and information." -- Uhm, no, since all "my" information is posted on my websites already. I'm just a citizen like you.
In a way it's sad people are so used to be treated badly that it's worth taking the time to say thank you when things go well.
If I get just one e-mail like that nothing, absolutely nothing can ruin the rest of my day. Even close friends notice something different about me and ask if I got another one of those types of e-mails today, LOL.
Now to drift slightly off topic ;), I hate it when I get daily e-mails asking about the price and availability of an after-market automotive widget whose company name matches my business domain name exactly. Why won't the company make me a reasonable offer for the domain, gain some extra business, and make my life a little more peaceful! :)
Only if you are not overseas.
We are UK based and ship only in the UK, we get a few orders from the US however. We send a polite email "Sorry etc but we are unable to ship overseas".
One guy wouldn't leave it at that, he insisted he was not overseas.
We sent him a map, UK - Atlantic - USA, complete with arrows and making special note of the fact that there was sea between us and him, hence he was overseas.
The only way we could get him to stop was to agree with his view that it was WE that were overseas and not HIM.
She started by saying she spend $7800 (!) and never made any money. She didn't blame the salespeople but she wanted her money back now. Immediately. It was her kids savings or something like that.
I wrote her back, pointing out that my article was a bit scathing about that "service" and I would love to help ... but I didn't know how to get my money back, much less hers.