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I am very cynical by nature
even the briefest overview of the range of consumer class action lawsuites against AOL, most successful, would suggest you are not cynical in any way, but simply correctly picking the most likely option. Plus of course their service just tends to suck as a matter of course... every user I ever switched off them was like, oh, you mean my connection won't drop constantly?, and it will be faster, even over dialup? My reply, yes, that's right, obviously still the case today.