Internet Explorer - after SP1 installation

half the images now fail to load...

[joshie76]

I recently installed IE6 SP1 and since then, whenever I go to a website, just one or two of the images fail to load. It's nearly always a picture that is used repeatedly (like a shim or a bullet or something).

If I right-click and "Show Picture" then the picture appears fine. It doen't happen every time (about 50:50) and it's usually only one image on the whole page.

I've had a search around and found similar problems with IE but no exact match. Anybody know whats hapenning here and how to fix it?

Baffled...

J

[tedster]

Sorry joshie. I gave it about a half an hour of search but couldn't turn up anything directly addressing this.

Anyone else have an idea?

[joshie76]

Thanks tedster, I'm really drawing a blank on this at the moment.

It's causing me some concern and making testing a nightmare. It always seems to be the same images that don't appear (always GIFs so far) but I can't find anything special about them or the HTML source that calls them...

baffled.

[tedster]

There was a bug almost exactly like this in early versions of Opera 6. I never heard about a resolution - Brett mentioned that it had developers stumped for while. It didn't glitch up on every system, just some. Just as you mentioned about your oddity, the Opera bug always seemed to happen with small size gifs.

I don't see the Opera image bug in the current release, however.

Thinking about the IE bug some more - the fact that "Show Picture" isn't greyed out on the context menu indicates that IE "knows" the picture isn't rendered. It just gets curiouser and curiouser. There are a number of SP1 bugs being reported. Some people have problems with their Outlook profiles after installing the Service Pack. Oh what fun when the patch itself needs to be patched, eh?

I'll keep an eye out for any news on the image bug front.

[keyplyr]

joshie, it wouldn't hurt to restore defaults in your browser settings. You do this at a couple places from IE:

tools > internet options > advanced > restore defaults

and

tools > internet options > programs > restore web settings

and

tools > internet options > security > default level

this should set your browser the way it was intended for general use, and I've found this "straightens things out" occasionally.

[Crescendo]

I heard images not being shown can be down to the cache being full. Try emptying it.

[joshie76]

Thanks guys, unfortunately I'd already tried both suggestions without any success.

Any more suggestions anyone?

[Crescendo]

Use Mozilla?

[keyplyr]

Firewalls are a common culprit for stopping image files from loading. If you are using one, try the same page with it disabled and see if the images load.

[joshie76]

I'm in an office with a firewall, but the same one that everybody else in the office is successfully receiving images through.

The only obvious change is the installation of SP1. The office network remains unchanged.

[Omni]

I'm behind a firewall too - only IE can't even visit any pages, nada

[joshie76]

Well, it just seems to be getting worse.

It keeps happening here at WebmasterWorld too now, If I view the Browser Forum I'll see no new.png (the red ball) icons just empty image holders, then I'll view a thread and when I go back (using the back button) the new.png is visible but I can't see another icon, like thread.png I just see the alt text and a red cross. If I click "Show Picture" then it appears - as happy as larry.

It's driving me up the wall.

[joshie76]

A little test has just shown that it seems much worse when I go 'back' but not exclusive to doing so..

Grrr!

[edited by: joshie76 at 10:15 am (utc) on Sep. 18, 2002]

[gypsychild]

Joshie76, a lot of people have been reporting the same problem with the images - some have related it to certain anti-virus programmes/firewalls (or configurations thereof) and by various means, appear to have fixed it. However, others not using any of these programmes are also experiencing the problem and there doesn't seem to be any reports of a definite solution. Hopefully though, if it's affecting enough people, there will be very soon.

[chaddux]

I have the same problem and I have actually duplicated it on several machines with differing configurations. Also, I created an integrated deployment disk and it even appeared on the two test machines I installed on. It is reproduced without firewall interference. The only common trait of all the affected machines is their brand: Dell. Even on new hard drive with no cache, it occurs but it seems to only be images that appear more than once on a page and are GIFs. Baffling.

Chad

[joshie76]

Nope, not using a Dell. This is strange...

[chaddux]

I didnt mean it was a Dell problem. I just meant that was the ONLY commonality of the systems I could find.

[Crescendo]

It's a common problem with IE. Yesterday, one page only on our site was not only missing images, but the stylesheet as well! Yet the rest of the site (which uses the same data) was okay. Other sites were half and half. Nothing you could do about it. It's okay today!

[gjburg]

I also have this weird problem.. And have spended lots of time searching the MS-KB.

the strange thing is that I also have this problem on Windows 2000 running with IE6 SP1.

I have this problem on 5 Dell machines. Can't test it on other machines because we only have Dell machines on my work and at home.

The dell machines are machines from Pentium II till Pentium IV.

Best regards Gert,

[joshie76]

Doesn't seem to matter what OS - I have it happening on both XP and 2000. You just need IE6 and SP1!

I've still not fixed this, I'm just getting used to seeing the world with holes in it ;)

A solution would be nice if anyone comes up with anything. It definitely isn't anything to do with my firewalling as I don't have one at home and at work, it still happens locally (no firewall between that).

[gjburg]

I've also noticed that all of the computers where I've tested it on are also running a version of Acdsee (version 2.4 till 5.0)

Removing AcdSee won't fix the problem but I will now reinstall my computer without Acdsee

I'll let you know.

Gert,

[joshie76]

Don't even know what AcdSee is...

Seems odd that this still hasn't been patched.

[gjburg]

AcdSee is a picture viewer that supports lots of image formats, and I thought that this could cause the problem.

Indeed it's very strange that there is no patch for it.
I've asked a friend who has worked for Microsoft here in the Netherlands but tried to help me but nothing worked.

I've checked lots of registry settings. I've imported al IE registry settings from a good working computer with IE 6.0 without SP1.. But there's nothing that will fix the problem.

And I cannot understand that we are the only one who have this weird problem. I even copied a html file with the images to my harddisk and even then are the images missing.

Gert,

[gjburg]

FOUND IT! FOUND IT! FOUND IT! FOUND IT! FOUND IT!
==========================================================
I've reinstalled 2 computers, and installed SP1 first, then the rest of my programs step by step and testing a local html file on my harddisk after every program.

After a view programs the bug came back. So I did the same thing on the other computer and guess what..
It's Getright that causes all the fustration.

I had to put back a good image to that computer. I also use Novell Zen Works at my Work and I made a snapshot of the good registry, installed getright and checked what getright changes. (And that's a lot!)

Removed those registry entries step by step. And finally I found the key.

Work around:
Open REGEDIT.EXE
Open \HKLM\SOFTWARE\Classes\PROTOCOLS\Name-Space Handler\

Delete the keys 'html' and 'ftp'
Leave the 'mk' key

The mk key is created by Windows and the others are created by Getright 4.5

This should solve the problem, and maybe it's better to use another download manager..

Best regards
Gert,

[joshie76]

Not sure what you've just done there but I don't have GetRight and I have those two keys (assuming you meant http and not html) on my w2k machine. A colleague with the same problem using xp has the 'http' key only too but doesn't have GetRight.

However we removed the keys anyway and bingo! (I had to reboot my W2k machine for the changes to take effect)

It's worked.... gjburg - I owe you a beer. Thank you

NB It's worth noting here for other readers that unless you are absolutely confident you mightn't want to start meddling with your registry! It can really screw things up so be careful and make a backup before you start playing! Also in the path "\HKLM\SOFTWARE\Classes\PROTOCOLS\Name-Space Handler\"
HKLM stands for HKEY_LOCAL_MACHINE.

[gjburg]

Yes I did meant the HTTP key.

I don't know which program creates the keys and maybe other software will also create them. But I discovered the bug after running getright once (Thank God because it's very annoying).

And noticed all the registry changes before and after running getright, checked them with the good working machine. And deleted the extra keys one by one.

And after a couple of keys it was solved..

I think it's a problem for Microsoft and not for Getright because you don't have Getright installed but you do have the keys

If I ever have to goto England than I will let you know, and drink a beer.

Gert,