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There is no penatly for signing up for Paid Inclusion.
Once your subscription does expire (and not renewed), URLs are removed from the feed which ensures that they get the regular refresh etc - i.e. the benefits of Paid Inclusion.
It may take some period of time for these to reappear via the free crawl process.
I have a couple of possible explanations (unlike the Ask Jeeves person who was nice but had no explanations):
1 - the site's Google AdWords listings, which started same time as we did SiteSubmit, caused the non-sponsored listings to be removed.
2 - SiteSubmitting a page causes any free listings for the page to be removed from the index, and there's a time gap between this happening and SiteSubmit picking up the listings, during which the pages can't be found.
Any ideas? We have a phone call review with the client tomorrow and this is doggone embarrassing after spending $$$$$ on SiteSubmit at our recommendation! The client is paying us to get them to the top for BOTH sponsored and unsponsored listings on SE's like Jeeves. If we stepped into an tradeoff I'd like to know about it!
I am extremely dissapointed with their customer service (or lack of).
If I am paying for a yearly subscription why should I pay for 11 months of inclusion?
I'm sending them yet another information request but doubt I will receive even remotely adequate service.
If there is indeed an Ask rep on WW, they should address issues like this.