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I am suffering a similar problem as described in this thread but with a slightly different twist.
None of the URLs I have submitted to Inktomi or FAST through PositionTech have been spidered since the 1st of Jan this new year (some have not been spidered since the 29th Dec).
All of them, without exception, have fallen out of these indices. It is not that they are not ranking; they are gone!
Position Tech is still accepting submissions and submission renewals, but there is no spider activity from them.
Is anyone else experiencing such a problem?
Has my account been penalised?
PT have not been forthcoming with an explanation.
Are people experiencing this problem having any problems with FAST? Does anyone submit to the FAST index?
So many questions, I hope someone can help.
I look forward to your replies.
When you view your URL listings in PT what is shown in "status"? Are you seeing an error or "refreshed"? What date is shown?
Hope that helps, but as i said..positiontech say it is a technical problem that if not done so already should be fixed in 24 hours.
HTTP Status 404 - /InktomiSearch/PositionTechSearch.jsp
type Status report
description The requested resource (/InktomiSearch/PositionTechSearch.jsp) is not available.
But my PFI pages are still gone completely. Looks like the issue that was affecting many PFI pages hasn't been completely resolved. We are at 6 weeks dropped completely from Inktomi and still counting. Is anyone else seeing their dropped PFI pages returning? Mine are MIA still.
Reading that some of you see your pages is heartening though and I hope we all soon appear where we belong!
I think this is what causes problems...at least part of it: If Inktomi picked up an internal page first before it picked up your index page for free... then there is a chance that it will start treating your internal page as your index page and will completely drop your index page completely if you try to PFI to get it in. That's what has happened to me. Does anyone else have similar experience?
I don't know exactly how it works, but I think it's totally configured wrong at Inktomi...and they give precedence to internal free pages. I think that PFI pages should be given precedent and obviosly, an index page should always be treated as the index page (PFI or not).... but it seems that in many cases, PFI is trumped by old pages indexed by ink from your site.
This thread is a good indication of what is going on, but if you watch around the web, there are numerous reports of similar problems.
I have dealt with 3 resellers over the past few months. Postion Tech has been amazing to work with and their support has been great.
I'm going through a process right now to get my index page back in the serps... were trying a few things and we should know if it works or not within a week or so.
This whole process has left me with a bashed head and 1/3 the hair I had (what I have left is turning gray). Perhaps the most frustrating experience I've had with any internet advertising yet. Thanks goodness for PT's support!
I believe Ink is working on seeing that my pages get re-included. I don't really care what screw-up caused them to be removed as long as they are put back... and of course I care that they fix any systematic screw-ups affecting lots of people.
It appears that there is a conflict between homepage.shtml and index.htm on my site. index.htm is the real homepage, but over a year ago we had homepage.shtml up as our homepage. Ink still thinks that homepage.shtml is our homepage even though it is index.htm. It's a very complex problem that goes deeper than just blaming it on PFI.
At this point, I'm not sure what to do... we could pull homepage.shtml off of our server completely and wait for Ink to remove it or we could optimize homepage.shtml and hope for the best with that page in Inktomi. If we pull homepage.shtml we lose all of that Inktomi traffic for a period of time until Ink clears it out of the index.
It's a baffling connundrum. At least now, I've got some answers and I have PT to thank for those. They delved deeply into this issue even after they were 100% convinced that it wasn't a problem on their side. You can't even pay for support like that these days.
If you are going to PFI, use PositionTech. Time for me to go figure out what in the world to do from here.
Even the position of the pages are changing when searching in a narrow amount of time.
Somethings up. Hope it is a "Good Thing".
m i n n a p p l e
Anyway, I'm a happy, head scratching girl.
I had Inktomi completely remove one of my pages (homepage.shtml) completely from the serps. They believed that Ink was confused and was indexing an old page on my site and treating it as if it was my real homepage. THat listing received decent rankings in INk, but we decided to have them remove it, because that page is outdated and we are removing it from the site.
This morning, that page is completely gone from the serps, but my real home page which is PFI(www.mysitehere.com) is still gone. In fact, even if you do a search for origin url, you won't see my PFI page. In my PT manager, it says that it was refreshed yesterday, but it doesn't even show up in the serps.
Needless to say, I'm rather disappointed. Now, not only have I lost my homepage (which was in the top 5 for evey keyword in my industry before I PFI'd) but now I've also lost the only other page that was doing OK in Inktomi.
I'm invisible in Inktomi and nobody can figure out why. It's too early to say whether or not this latest change didn't work for sure, so.... I'll wait 24 hours or so and wait for the Ink index to update to see if we see any changes at all.
But, needless to say, it's not looking good. Once again, I have confirmed that my site has absolutely no penalties or demotions in any way from Inktomi. My front page just simply disappeared from Inktomi a few days after I started PFI. Since then it's been in and out and in and now finally out with no recourse. I'm sitting on 2 months out this time. Who knows how much this has cost me... I get sick when I think about it.