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For example...
I say 714, they immediately cut in and say 714.
I say 555, they immediately cut in and say 555.
I say 1212, they immediately cut in and say 1212.
Let me finish telling you the number in whole first! Then you can repeat it back to me.
I hate when someone says 55 51 212.
I would say five double five one twenty one two. ;)
Let me finish telling you the number in whole first! Then you can repeat it back to me.
You know your phone number and can easily rattle off all 10 digits without even thinking about it. The person you're talking to doesn't know it- it's just 10 random digits to him/her. Studies have shown that most people have trouble remembering more than 7 objects in short-term memory.
So when you rattle off 10 digits without stopping, it's more likely for mitakes than if you say the area code, wait for confirmation, say the next 3, wait for confirmation, then the last 4, wait for confirmation.
"Hi, how are you?"
Really, are they bothered!
Response: "There is no one in charge of our telephone services, he died in a horrible industrial accident... thank you for bringing the pain of his death back into my life. Is there anything else you would like to torture me with?"
Cut the *$%!, give me a real live person.
Number two:
"Please stay on the line, your call is important to us, an operator will be with you as soon as possible...."
Don't pick up my call until you are ready to answer it, just let it ring. I pay the instant you pick up that line so let me hold to a free-of-charge ringing tone and then put me straight through.
Cut the *$%!, give me a real live person.
Not until you've had the opportunity to go through 5-10 minutes of prompts before you finally hear...
"To speak with a representative, press the star key at any time."
It is soooo obnoxious.
If you can't pronounce it, I'm not talking with you.
Matt
- Hello we offer SEO and can bring your site to the top of the Google search results.
- Where did you get my phone number?
- From your website. I searched in Google for widgets and found your company right on the top of the search results.
How more stupid can you be?
When someone you don't know cold calls up and says,"Hi, how are you?"
Really, are they bothered!
If I am a bit bored I usually answer "No" and start making up some terrible things that have happened to me. They really don't know what to say!
"We're sorry, our offices are closed now. Please contact us during normal business hours which are 0800-1700 Monday thru Friday."
You call into a company and it is 1645. They close at 1700. The Operator places you on hold at 1646. You're doing some work, listening to the hold message/music and you realize it is now 1705 and you need to speak with someone. You press the pound button to return to the menu only to hear...
"We're sorry, our offices are closed now. Please contact us during normal business hours which are 0800-1700 Monday thru Friday."
So it was YOU who called me! <bg>
Only kidding, but what a way to deal with potentially annoying callers!
Matt
Ever watch the Munsters? When Herman gets mad and starts stomping? That's what I feel like at times. Darn, darn, darn, darn... ;)
No option to continue to hold. If they weren't going to answer my call, why didnt they tell me half an hour ago!
I had switched insurance plans recently and the company erroneously sent me a bill for BOTH plans. Called the only Customer Service number printed on the bill. After wading through 5 levels of voice prompts (including an extremely annoying module that didn't understand one of my responses and popped me back up 2 levels), I never managed to locate a "billing" option. Finally, after about 20 minutes of this nonsense, I managed to get a live person who MANUALLY transferred me to someone in billing.
(I didn't try this but I have to wonder if their voice-recognition software recognizes certain irate phrases. "Thank you! I think you said "*&% %*&#%&^ @%%*(^*@#!)". If this is correct, say "Yes" or press "1" now...)
[edited by: MamaDawg at 11:34 am (utc) on May 3, 2007]
voice-recognition software recognizes certain irate phrases
It is a fact that some do. I called a certain phone company, and at the first voice prompt I said "phone company sucks". The response was, "OK, you'd like to disconnect your service, is that right?"
When you are dealing with these two companies, you are better to start off your response with a string of curse words right away, cause after a few minutes with their system, you will be doing it naturally anyways!
