Forum Moderators: open
For example...
I say 714, they immediately cut in and say 714.
I say 555, they immediately cut in and say 555.
I say 1212, they immediately cut in and say 1212.
Let me finish telling you the number in whole first! Then you can repeat it back to me.
When you are dealing with these two companies, you are better to start off your response with a string of curse words right away.
lol! That's too much.
Caller: $*#@! $*#@! $*#@! $*#@! $*#@!
Automated System: We understand your frustration and will connect you with an Operator right away, one moment please...
And here I was spending 10 minutes going through menus before I find out it is the star (*) key that gets me a live operator. :)
Put on hold...
.. waiting....
... waiting...
..... waiting...
Five minutes later boss answers and wants to survey me about how their customer service was.
Blew My Stack!
"So, what seems to be the problem, sir?"
"Well it's difficult. Such and such has happened."
"Oh, okay. You just need to do this."
"Ah, no - that's the entire problem. I can't do this, because this and this has happened as well."
Lengthy explanation follows. Numerous questions and answers while I clarify the complexity of the situation.
"Okay, can I take down all your details"
I give all my details.
"Right, and do you have one of these?"
"No, otherwise I wouldn't be ringing you."
"In that case, sir, I have to transfer you."
"Yes, yes, fine, transfer me. Just please, please can you explain the scenario to your colleague, before you pass me over? Thanks."
[Click]
Muzak for five minutes.
"Hello, sir! What seems to be the problem?"
Hello, [company name], this is Automan...
Is this [company name]?
Yes.
May I please speak to Automan?
SLAM!
