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"After a more careful review of AskEraser, we have found at least three significant flaws," a letter addressed to Ask.com Chief Executive Jim Lanzone states. It is signed by Marc Rotenberg, executive director of the Electronic Privacy Information Center, as well as representatives from the Center for Digital Democracy, Consumer Action, Fairfax County Privacy Council, National Workrights Institute, Privacy Rights Now Coalition, Privacy Times, and World Privacy Forum.
"We believe that the flaws are correctable, and hope that you will work to bring the reality of AskEraser in line with your stated objective of protecting your customers' privacy," the letter says.