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Overture keyword rejections.

         

michaelday

1:26 am on Dec 5, 2001 (gmt 0)

10+ Year Member



It seems that overture is becoming very strict on keyword bids. I have been rejected today for every single keyword that I bid on even though I already have bids live for very similar keywords/phrases with the same titles and descriptions. What I am worried about is if they start going through existing listings and rejecting them. Has this happened to any of you yet? Also, is there difference from editor to editor? My site is not affiliate site and it is definitely selling a product that is relevant to keywords I bid on. Reasons for rejections were "Title and Description", "No Clear Path", "General/Specific".

Thanks.

Lothar

3:52 pm on Dec 5, 2001 (gmt 0)

10+ Year Member



Yes, they are being ridiculous lately. I have submitted content rich pages that actually are educational relating to products and concepts and they are rejecting them. It seems they don't even want anything but content that DIRECTLY leads to buying a certain product. For example, if website x writes an informative article about the history of Art by Van Gogh but has a few links pointing out where that art can be bought... Overture doesn't give two poops, they want web sites that sell Van Gogh art and that listing for that Van Gogh art better go straight to the check-out page for his art reproductions. It seems OverManure doesn't care about content though and only wants to be a yellow pages.

I'm very surprised they rejected your listings if you are a store that actually carries the products. Did you not link straight to each product you sell? Also, yes, I think there are subtle differences per editor but lately they've been pretty consistently tough across the board on any listing going in. What a waste of their time. Keep the spam out should be their job and not being "holier than thou". Ah well, can't wait for Yahoo and others to build their own PPC systems so they don't need OverManure someday.

seoboy

6:28 pm on Dec 5, 2001 (gmt 0)




their official line has traditionally been "within 2 clicks" - ie the content related to the keyword needs to be within 2 clicks. increasingly, this will probably ONLY apply to sites with INTERNAL content (which may spell bad news for affiliates)...

Ozoilman

5:18 am on Dec 6, 2001 (gmt 0)



Here's a hint from experience. I had a group of about 40 key phrases (all of them in fact) rejected for a particular web site.

Rather than going the "why can't these clowns get their act together" route (as I wanted to), I patiently composed a long explanatory email as to why I thought they should be allowed. This ended up in a lengthy email dialog with one of the review staff. End result - 37 accepted and the comment "it was a pleasure sorting this out with you", or something like that, received.

What's that about catching more flies with honey . . .?

However, on the whole I do agree it's becoming very painful doing business with Overture

adamw523

7:53 pm on Dec 6, 2001 (gmt 0)



I'm just composing an email like that to them. They seem to think that just because I'm promoting a site that requires it's users to register I should waste the title and description of my listing to warn a user of the registration.
Meanwhile, every other related listing for the search keyword requires registration too. Without mention of it in the title or description.

Kinda makes me mad that I've gotta waste all this time just to get a dinky little keyword listing.

michaelday

8:10 pm on Dec 6, 2001 (gmt 0)

10+ Year Member



I just want to add that I was also warned that I should mention in the title and description that searcher has to pay to find out about keyword that he is searching for.

Ozoilman

11:57 pm on Dec 6, 2001 (gmt 0)



Not sure how the heck you do that in 40 characters!

Good Luck:-)

Mike_Mackin

2:48 am on Dec 7, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



michaelday:
If that is the NEW deal, then they should add more characters!

Or an icon:
"A" for affiliate
"B" for BUY stuff
"C" for content only
etc.

imho

michaelday

11:12 pm on Dec 13, 2001 (gmt 0)

10+ Year Member



Exactly Mike,

On one hand they advise you to bid for the first three spots in order to have best exposure for your listing (and we all know how much the first three spots can cost) and on the other hand they require your site to provide free content for visitors. I don't see how can you at the same time provide free content and pay premium price for the listings. If the free engine such as google had such standards I could understand it but one wouldn't expect it from the internet yellow pages. "We'll take your money, but only if you will give free stuff to our visitors." :)

adamw523

10:09 pm on Dec 17, 2001 (gmt 0)



I got a reply to an email that I sent them earlier in which I provided examples of my competitors breaking Overture's policy. There isn't one related listing that isn't breaking the policy.

In their reply they repeated their policy and suggested (again) that I change my new title and descriptioin to comply. They totally ignored the great police work that I did for them :) but did tell me not to hesitate to contact them if I need any further assistance.

Oh yea, they thanked me for choosing Overture too.

Thanks Overture!

I suggest to anyone that has an existing listing not to change it unless you wanna fill it full of disclaimers.

Robert Scott

2:52 am on Dec 18, 2001 (gmt 0)

10+ Year Member



I take the attitude that the Overture editors feel like they are failing in their duty if they don't reject some listings from each submission. So what I do is put in a few blatant rule breaking listings to keep them happy.

msgraph

3:50 am on Dec 18, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



It seems that some of Overture's editors have bad days. A couple of times I have submitted tons of keywords only to get some response from an editor like, "Sorry, my IE browser crashed when I tried to click on a link. I have to decline the listings." I told them that they need to tell that editor to reboot his/her computer from time to time and that it's not my fault for IE's bugs.

Another one was, "I could not find the exact keywords right away so I have to decline the listings."

In most cases, I'll be vigilant and send a bold reply explaining that I was extremely dissatisfied with the service they provided me. That I spent one full day submitting keywords, only to have them rejected by some editor who appeared to have some problem with having to work that day. I told them that I refuse to go through the process of re-submitting all my keywords by their bandwidth and memory hogging submission forms. After that I'll usually receive a reply stating that they will look into it more and will have an answer by the end of the day.

On them claiming some sort of membership feature, all you need to do is e-mail them the username and password info and they review it from there. Unless they changed their policy lately that should be good enough. They never asked me to put that info in the description.

EliteWeb

7:05 pm on Dec 18, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I was denied also for my submission. But my content could be considered 'hacker' related. However the page is setup to show the system administrator point of view.

They sent me a repeal form, just the excell file was currupt or something =)~

legster

8:04 pm on Dec 18, 2001 (gmt 0)

10+ Year Member



I ran into this same problem a couple months back when they first started this new policy, and posted this thread on it:
[webmasterworld.com...]

Since then I met with a marketing guy from Overture at the Search Engine Strategies conference. He understood my point, but emphasized they are trying to crack down. I agree they should, but I think they have gone too far. My company allotted me money to increase my Overture budget by about five times this coming year. Frankly, I am not looking forward to submitting new listings, and I am thinking my time and money could be better spent elsewhere. The point is if you are grandfathered with good listings at Overture, don't change them and everything will be good. Judging by this thread I think it's only a matter of time before they make too many people mad, and change their ways some.

adamw523

1:07 am on Dec 19, 2001 (gmt 0)



In reference to above post, here's a snippet of their email to me:

Overture requires sites that have registration forms to say so in their
titles or descriptions. This policy should actually save you from paying
for clicks for people that click on your site and then leave when they see
the registration form.

A compromise could be to say in your descriptions something like "Register
online or call our toll-free number." If this is a viable option for
you, please resubmit your listings through the DirecTraffic Center at
[secure.overture.com...] and we'll be happy to assist
you.

I'm sure this is just copy from somwhere in their policies area.

It's unfortunate that they are only cracking down on people if a new term is submitted or a new one is added.

If they cracked down on everyone, I wouldn't have any problem with them. But not mentioning anything in their reply email about current listings breaking their policy that I pointed out to them, really shows me that they only care to crack down on a small percentage of their customers. The ones trying to get listed.

promoter

3:18 pm on Dec 19, 2001 (gmt 0)



Yes, me to!
I got the same rejections & even got deleted :o
on some keywords!

Travoli

3:27 pm on Dec 19, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Today I experienced the same frustration you all have. We had listings running for the past several months. The price of the product was stated in the ad. I lowered a single digit in the price on my ads. Suddenly there are several seen as "unfit" to them for various reasons unrelated to the changes I made. I can honestly say I believe they were denied for silly reasons.

msgraph

3:39 pm on Dec 19, 2001 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



They are also increasing their methods of spot-checking sites. I've been getting a few mails lately about how my listings don't apply to some keyword phrases. They accepted these listings two weeks ago!!! Now they say it can be accepted and I haven't made any changes.

It also appears that "he who spends more money, has more leeway in what he lists."

I've pretty much had it with them. I'm seeing much better results on other PPC sites and they are a lot cheaper too.

adamw523

5:08 pm on Dec 19, 2001 (gmt 0)



msgraph, I havn't researched any other PPC's, which ones have worked for you?

Or anyone else for that matter.

ebgreen

10:29 am on Dec 20, 2001 (gmt 0)



I have had the same prblem. Call them and do NOT let them make you fill out a secondary request form.

adamw523

3:40 am on Dec 21, 2001 (gmt 0)



At this point, I'm just going to give up on this k/w and keep my whopping 10 cents a click. It's not a biggie.

seoboy

10:53 am on Dec 23, 2001 (gmt 0)




they have some sort of spider that they run intermittently, which evidently does URL - and probably content - verification. i've seen it sweep through URLs for our clients, and confirmed with overture that it is in fact their spider (it comes from a go2.com IP).

this is probably one reason why they are clamping down on listings - i think this spider must be designed to help them compare keywords with content and flag questionable URLs for human review.

...which is kinda interesting in that it introduces the opportuntity to cloak content to overture, i spose... hey, maybe there's still some value in those cloaking scripts after all?!!? ;)

webwoman

1:46 am on Jan 4, 2002 (gmt 0)

10+ Year Member



Yikes...I am just about to venture into my first paying per click with Overture for a brand new website. I am dismayed to read the dissatisfaction that seems to be rampant here regarding Overture. I have a couple questions: 1) What is a reasonable amount to pay per month for this service? (It's a brand new site so no way to know how much traffic there will be) and 2) will paying per click with Overture do anything beneficial for me on other engines? 3) Is there anything else I should know before I start and when I set it up?

namniboose

7:21 am on Jan 6, 2002 (gmt 0)

10+ Year Member



I've NEVER HAD a keyword bid rejected before but I recently used their search term suggestion tool and found 11 new totally relevant keywords, e.g. vacation rentals in maui (for a maui vacation rental website!).

They rejected all 11 keywords! I couldn't believe it! I decided it must be one silly individual, and re-submitted some of them, but didn't receive a response at all.

What on earth is going on? Why the change? I don't understand it.

john316

5:01 pm on Jan 15, 2002 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I just got rejected on 14 listings, no email, I had to call them to get a response after several emails through the customer support form.

The attitude was typical "we are successful, so we don't care about you"; what a difference from when I spoke to them a year ago and they were actually nice.

I guess I am supposed to write descriptions that don't sound too much like advertising (what a joke).

They also promised a "courtesy" email that would tell me why the listings were rejected, after waiting 6 business days and making a phone call I think the courtesy bit was an insult. I'm still waiting for the email.

How hard would it be for the collective membership here to start an open source ppc? I'm sure we could garner a PR 10 on the thing in about a week.

Ozoilman

11:04 pm on Jan 15, 2002 (gmt 0)



Webwoman

Always remember that it's totally irrelevant what's "reasonable" to pay per month. The only thing that matters is your ROI (return on investment). Asssuming CTRs are the same for two products, you can afford to spend more on the more profitable product thatn you can on the other. If one product sells for $9 and the other for $1000, you can probably afford to spend more on the second.

Just a thought.

Also, get into the top 3 positions, because Overture sends these results to other search engines, thereby getting a larger exposure.

Hope that helps

Philip

adamxcl

12:03 am on Jan 16, 2002 (gmt 0)

10+ Year Member



Be cautious in the top three. I have yet to see anything happen but a lot more money disappear in the top spots. Your competitors will click on them more to run up your bill and you get more people just surfing and clicking. After many tests, I have yet to find an increase in sales when I spend more money for the top spots. Doesn't make a lot of sense but that's what I see. I do better further down in the top 10, but then these don't show up as readily on partners, if at all.

I'd say do your own tests with the top spots, but keep an eye on the money.

Ozoilgas

12:09 am on Jan 16, 2002 (gmt 0)



Hi Adamxcl

(Just changed my name from "Ozoilman")

Just for info. We had 1500 click throughs in December for a particular service. From that we got 251 positive responses (pretty good ratio), but over 90% of those *did not come direct from Overture*, but from one or other of the services to which Overture sends top 3 results.

Thought it significant

Philip

mysterynme

12:09 am on Jan 16, 2002 (gmt 0)

10+ Year Member



webwoman,

I got some good advice on the same concerns from this thread: [webmasterworld.com...]

Deb

adamxcl

12:28 am on Jan 16, 2002 (gmt 0)

10+ Year Member



I think the top three depends on sales versus traffic for many of them. It certainly gets more traffic and possibly future customers, branding, etc...but for smaller budgets, it can hurt. I spend about $1200 a month with Overture and that's avoiding most of the top 3 listings. Top three tests I've done occasionally will go through $100 in a couple hours and not have anything to show for it, in fact even lower sales, but maybe that's just a coincidence.

Hard to nail it all down sometimes. We've recently played with letting the account run out of money and traffic doesn't go down by much, even goes up sometimes (or as expected by the numbers) I even get 30-50 referrals a day from overture.com without any money. Not sure why that happens, caches but doesn't cost anything?

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