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I think they need to let advertisers know because there are so many jumping ship at the moment.
Why waste the time working with a system that:
Doesn't allow you to advertise on terms you KNOW there is traffic for
Can't match multi-word phrases at all well
Has so little traffic in the UK it's hardly worthwhile
Has rubbish support
Has minimum bids set at (at least) twice the level of the other 2 competitors
Is riddled with dodgy 'partners' that magically can get more traffic for phrases than Google!
Doesn't recognise the problems that it currently has, never mind any suggestions of new issues
Has a terrible user interface
Do I need to continue?
This time, YSM rewrote about half of my ads, without any warning, using words and phrases that legally my client cannot use. I deleted the ads, then called YSM and complained. While I got them to mark the account "no editorial changes", it is apparently their stated policy now that they keywords should be shoved into the title of your ad. So YSM now has a room full of minimum-wagers busily rewriting ads written by advertising professionals.
30 of my search terms were denied for lack of relevance. In fact, they were highly relevant, but the YSM editorial staff lacked the knowledge of the subject to make that judgement. Nevertheless, they made it. The reason I received was:
"The search term should, whenever possible, be included in the title and description so the user can see the relevance immediately."
Which explains the rewrites. So well written copy goes out the window - just shove some keywords in the headline and call it done.
How loudly can I say that this sucks!