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I had an estimated account depletion date of 40 days.
I had been charged 30 dollars 3 times in a row the other day. Also, I was overcharged and they were crediting my account back. Well, 90 plus the 80 or so dollars in credit don't add up to 127 dollars.
Anyway, I'm at 10 cents a pop. I have had one click today. ONE.
My account is now 27 dollars and they just charged me 30 dollars twice in a row.
So, not only is the 127 gone, but they billed me for 60 and my balance is only 27.
And I've only recieved one click.
WHERE did all that money go?
I'm cancelling right now, but I want my card refunded.
I'm sorry I don't have any illumination to offer, just frustration. Good luck, and please let us know if you learn how to interpret their numbers.
is now negative 53 dollars.
#*$!!
no clicks since the previous post. Another 30 dollar charge, which prompted me to head to my bank, and turn off my sponsored and content matches, and THEN turning off the whole thing or whatever.
Just now I check it, I've evidently magically spent another 30 some dollars...
Unfortunately, the answer to the question posed by shortbus1662 regarding why a cancelled account is still taking hits is also answered ... as it can be.
First: There is no explanation for why your account is still taking hits even though your account was cancelled. We had an account become disabled (ran it out of money) ... and we took hits for 3+ days after that. My rep says, "Um ... it shouldn't be doing that. Maybe its a system bug."
We agree. We discussed several "system bugs" during our conversation ...
Second: Here are the numbers and what they mean:
The key in our case is the fact that we signed some contracts for our accounts several years ago, when they did things differently than they do now. For example:
Contract for Account #1, Monthly Spend Cap = $5,000
In the case of this account, Yahoo/Overture actually gave us a "credit limit"/Monthly Cap of $10,000 because they thought we would want it. Here are the numbers:
a) Account Balance: -$6,429.63
b) Avg. Daily Click Charges: $80.26
c) Est. Account Depletion: 44 days
Well ... it certainly looks like the account is depleted ... but not when you add in the extra $5,000.
1) Real Acct. Balance ("credit limit") = $10,000.00
2) Minus posted Acct. Balance = $3,750.37
3) (b) * (c) = $3,531.44
See how close (2) and (3) are? Now that's some math!
And isn't it handy that the Acct. Balance displayed on the management page is actually our total spend, including the $5,000 original cap? It should read: -$1,429.23 in order to make sens with our internal contract copies. But we just need to remember to include the gratuitous $5,000 and we're all set.
Anyway, they are supposed to be the same, according to the rep. Some accounts have an extra $10,000 and some $5,000, depending on the size of the account.
On a side note, you can't set a Budget Cap on any account without ruining whatever payment plan you had before ... choosing and applying a Budget Cap immediately changes your account type to the one where you must put in credit card money and replenish it when it runs down. If, like us, you have a negative balance, then all negative balances must be paid in full before your ads will run under your new Budget Cap.
Once you are successfully under the different billing system, Account Balance, Average Daily Charge and Estimated Account Depletion should all add up.
