Yahoo Contact Phone

[epic1231]

Hey everyone new guy on the block, forum looks awesome and has TONS of information that I've been looking for..

I have one question for all you.. I used to run a certain website - sold it to another user who is going to use it for their own needs, but do not want it listed in search engines.. I wanted to change my listing in Yahoo from that old website to my new website but when i have done the request change form, no replies - (done it twice in two months waiting 6 weeks each time).. I have emailed Yahoo alot and have only gotten one reply which really had nothing to do with my question (standard email it seemed).. I've called the number 410 # or 401 whatever it was but never get any answers..

Any suggestions or past experiences on what i should do with this situation? I just payed the 300 back in November and don't want to pay it again right now..

Tonight when i went to fill out the change of request form for the 3rd time because i'm upset they havn't replied or let me know anything, when i put in my old site it tells me the site is not in the directory and when i went to my account area in Yahoo it shows me this when i click on the order #

The following errors were found in your submission:

* We were unable to locate your order.

I have no clue what's going on and can't get an honest reply from anyone but the site still shows up when you search for it in listings (frustrating!)

Saw this forum and figured maybe someone here has gone through something similar and may have some advice on what to do..

Thanks for your time and sorry for the long post :)

Truely Yours,
Bill

[EliteWeb]

Yahoo Phone Number [docs.yahoo.com] + Address Information from their site. You can even drive down there if you want.

Street Address Yahoo! Inc.
701 First Avenue
Sunnyvale, California 94089
Phone [phone]
Fax [phone]
Office Hours 8:30 a.m. to 5:00 p.m. PST

Now who knows where this number will take you or what you will get out of it or if they will even assist you but I have a feeling they wont help you much with changing listing for it. They will tell you to pay more money ;) BTW welcome to WebmasterWorld epic1231! :D

[epic1231]

Much thanks to far to drive from PA but i will definitly make some phone calls to them..

Thanks for the info and reply :)

~Bill

[JudgeJeffries]

Is there a separate address for Yahoo UK or is it the same as I have exactly the same problem, however in my case the change in domain was forced on me by Yahoo's change in regional policy last year. They'll change it if I pay again but I think its highly unfair that they treat customers this way.

[epic1231]

Well after calling and calling i was told to email my problem to someone, which i did and finally got a reply today. Standard form letter reply exactly what I was expecting really

-------------------------------------------------------------
Hello,

I'm afraid that you will have to make a separate submission for your URL [.com....] The Yahoo! Business Express fee covers the review of your submitted website, and is not transferrable to another review. The site [.com...] is completely different than
the original site submitted and the fees cannot be transfered. If you are interested in adding [.com...] to the Yahoo! Directory, you will have to submit thru the Business Express program for possible inclusion.

Please see [help.yahoo.com...] for answers to other questions you may have regarding the directory.

Directory Support
Yahoo! Inc.
-------------------------------------------------------------

I removed the site name because i do not want to spam my website in the thread, but i'm very upset over this. I don't feel it's right to have to spend another 300 to submit this site and remove my other one.

Unforunitly from what i've seen - listing in Yahoo still gets me page views and customers so i guess i'm going to have to relist with them, although if Overture or Google gave me the same amount of business, i would gladly use the ppc engines instead. It's not the matter of the money but the principle of the whole situation that bothers me. But i guess that is how they stay in business - gotta make the money somehow.

Oh well off to spend another 300 to Yahoo for yet another site..

Just wanted to let you guys know the reply i got, as i saw someone else was going through a similiar situation.

[EliteWeb]

Yah Yahoo people dont or will NOT help you on the phone they want to reply via email all form mail for anything listing oriented. So if your looking for a quick fix to change domains and sites, just pay for the new listing.

Yahoo UK Contact Information [uk.docs.yahoo.com]

Yahoo! UK Ltd
10 Ebury Bridge Road
London
SW1W 8PZ
tel [phone]
fax [phone]

[2_much]

Hey Epic, sorry about that. I agree with you when it comes to Yahoo's policies. A few people, however, have been commenting that the customer service has gotten a bit better.

If the listing is still driving you traffic and sales, it's quite likely that it's more cost effective for you than PPC. (trying to look on the bright side).

[epic1231]

Hey 2 much that's pretty much where i have went with it.. PPC is just to much to me and even though yes it generates traffic depending on how much your willing to spend, i still have a hard time going and dropping a few hundred dollars on Google or Overture for the PPC's because frankly the results just have not been there for me.. With listing in a search engine, i feel i get the continued traffic and sales i am looking for and it's a one shot deal - one payment and that's it till next year.

Some other businessess i can see flurish with a PPC engine but for me just getting listed with Yahoo boost's my sales and traffic immensly... The Customer Service actually has improved, i spent a few min's on the phone with one of them the other day and he was telling me how they hired alot of new people and have made serveral new deparments to help get more responses to users inquiries..

Hopefully Yahoo figured out that running a business like they do - they do need a bit more interaction with the people who are giving them their money.. Hopefully their CS issues keep on improving.

Regards,
-Bill