Transfered URL and now can't log in

[LondonNE]

Hi, I've signed up to new hosting company and then moved URL over from old host. It was not a wordpress site before but I've set wordpress up via CPanel on new host but can't log in. It just shows 404 error.

Any help much appreciated.

[travelin cat]

Have you changed the settings for WordPress Address (URL) and Site Address (URL) under General Settings?

[not2easy]

During setup, did you use a CPanel tool for the installation or simply upload the folders? If no database was configured during the install, there won't be any login page.

IF you used an installation tool for the installation it walks you through each step. There are several steps to setting up a WordPress installation, one of those steps is "setting the URL" which is where the public would go to visit your site. You would need to have kept a record of that address to have the correct address to log in. If you're looking for the login page at the wrong address you will see a 404 error.

IF the files were simply uploaded without installing them you'll need to start over.

If none of this helps, try the WordPress login assistance [codex.wordpress.org] pages.

Oh, and by the way LondonNE, Welcome to WebmasterWorld [webmasterworld.com]

[TorontoBoy]

There's a place on my cPanel to connect the domain name to the proper directory or web site. I had repointed a domain name and had the same issue. Your host needs to knows what to do with your domain name.

[LondonNE]

Thanks for the replies. By General Settings do you mean in CPanel or Wordpress? I can't log into wordpress at all.

I installed Wordpress by clicking on Scripts: Wordpress via Softaculous on CPanel main page. When it finished it send me login link but that just goes to 404.

Sorry I'm a real beginner with this.

[TorontoBoy]

The setting is in cPanel, Domains, Addon Domains. Take a look. This is not a WP issue. Your domain name has gone to your host provider, who does not know what to do with your domain name, so returns a 404. You need to tell your host provider to connect your domain name with your database location.

[not2easy]

Is the login link the same setting that you entered during setup? As Softalicious installs, it asks you for some settings such as the site address, that is - where you want to install it and the name of the WP site.

Is it installed in the root directory or in a folder on the root directory? The things you enter during setup decide how and where it is going to be installed. If it was not installed in the root directory (usually public_html) then you may need to install a wp-index.php in the root directory to make it work. IF that is the case, there are other things you'll need to do, but to avoid confusion I'm not listing the steps here.

If you aren't sure where it is, look at your directory structure either via ftp or in CPanel's Folder Manager.

Sorry I'm a real beginner with this.

Every WP user was once a beginner, including myself. I would also suggest spending at least a day on the WP Codex [codex.wordpress.org] site so you don't make basic errors in the beginning. It is much easier to make mistakes than to correct them later so it is time well spent learning the ins and outs and whys of WP before investing time building it out badly.

General WP advice: Because millions of people use the WordPress platform it is a popular hacking target. You can learn how to make it less vulnerable at the Codex site. Also, take caution with depending on plugins. The fewer the better. Browse through the discussions here: [webmasterworld.com...] and learn from others' experience. ;)

[LondonNE]

When I go there it says "You cannot park your main domain"

[not2easy]

If your domain's DNS was not appropriately updated when you changed your host, then you need to go to your registrar and change the DNS registration. However, if you were able to log in to CP on your new host, it would seem that your domain was resolving to the correct DNS.

That is something to check at your domain registrar and your new host.

[LondonNE]

The login link is the same as during setup and it's in the root at public_html.

I also can't connect into FTP via Filezilla despite following instructions exactly. It says 530 error.

[TorontoBoy]

You need help. You need to verify that the domain name has been successfully transferred to your new host. What is the IP address of your domain name? You can look this up on whois.com? Is it your new host? If so, contact your new host and ask for help.

This should be easy.

[LondonNE]

Thanks I've contacted the new hosts. There is a new IP. It's not yet updated on Whois.

[edited by: not2easy at 10:58 pm (utc) on Aug 9, 2018]
[edit reason] removed personal info for security [/edit]

[TorontoBoy]

You should be able to get to WP with the IP, even before the domain name is transferred, but probably better to wait. Your host can help you with this.