Forum Moderators: phranque
Tried to ftp to site, at about 3pm, could'nt, could'nt download from any email accounts, check url, nope.
Ok, phoned the site's isp, turns out the site is publically viewable, so you can imagine how the rest of the conversation went with a level 1 tech support chap. My linux guru, after a long linger in bed, come in about 4pm, verified that the site was publically viewable, and that from behind the firewall could not see the site, so changed the ip of the firewall, just incase some ninkumpoop had banned our ip at their end. No notya bean. ?
The ISP has been stating that it was going to transfer the site and mail acc's to another server, as an upgrade, affective September 26th, which has not happened.
1. Talking to ISP chap now, claims its our firewall, nothing to do with them.
2. This only happened, today, no changes had been made to the firewall at all.
3. Behind firewall have full and complete access to the rest of the internet and all of our ftp and site accounts.
4. They have just done the transfer late, and configured it that any access in any regard has to be done with their provided connection, which we use for completely different purposes.
Anybody got any idea's on this one as, i think we are going to be dropped in the s##t on this one, as no access to emails, is always bad news.
If I read that right, #4 sounds like the culprit. If the ISP has introduced some sort of authentication based on using their subnet, and you are using another, then you would be denied access. Have you tried using the ISP assigned IP and other network settings to access the site? That would tell you if this is in fact what's stopping you.
