Autoresponder, Forms, FormMail = Disaster

These three hate each other, how do I make them get along?

[Kate82]

Alright. I have tried everything. Logic, calling tech support, everything.

Here is the situation. I have forms on my website using formmail. The information is sent to an email address (autoresponder) that is sent to us, and it should send an email back to the person filling out the form. The information gets to us, but the email is not send to the person.

1. I have tried a forward to the autoresponder (form->autoresponder->info@->prospect).
2. I have tried changing coding for the name (Bobby Rae) from "realname" to "name" so that the "From" looks like [e-mail] instead of Jane Doe [[e-mail]], so I have gotten it to where the FROM says the person's email address, no luck
3. Sending a blank email to the autoresponder works, (email comes to info@ and email is sent back to me)
4. Looked at formmail.pl

Therefore its something to do with my formmail, but I can't find it. The autoresponder works for regualrly sent email, but not formmail.

Any ideas on how to get the info to us and an email to them using out web forms?

Let me know what you need to see, and I can either email it or post it here. <SNIP> is the website in reference.

Thanks for any help

[edited by: BlobFisk at 3:44 pm (utc) on July 26, 2005]
[edit reason] No URLs please! See TOS [webmasterworld.com] [/edit]

[tedster]

If you are using the standard formmail, it's also not likely to be a problem with that cgi or the email it generates.

Sending a blank email to the autoresponder works

It sounds to me like a configuration problem with the autoresponder - which is doing two tasks for every email it receives, correct?

Have you also tested sending an email with a small amount of content yourself?
Is there a chance that a spam filter is trapping the second email somewhere along the chain of events?

[Kate82]

It sounds to me like a configuration problem with the autoresponder - which is doing two tasks for every email it receives, correct?

Have you also tested sending an email with a small amount of content yourself?
Is there a chance that a spam filter is trapping the second email somewhere along the chain of events?

Yes, it is doing two jobs.

I just tried one with the info we get sent, and it worked again (like sending the blank email) so it's not the text that is being blocked.

My boss has talked about a spam filter catching it, but I don't think that's it. I think it has to do with how the responder is reading the email address.

*still stumped*