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I was, of course, referring to office personnel, NOT the tech people working to solve the problems.
But all of them didn't go down? In fact, they say it was only a handful of dedicated servers, and about less than a dozen shared servers, so we 'should' be talking about hundreds, not thousands, of affected customers.
A few days after the beginning of the outage, some users began to wonder if WestHost was being honest about the cause of the problem. The speculation began when a Twitter user noticed that the Wikipedia article for Inergen was edited to indicate that Inergen can damage hard drives. The edit took place shortly after the start of the service outage. Previous to the edit, the article made no mention of possible damage to server equipment. Furthermore, the IP address was traced back to UK2 Group. Soon after, the CEO of UK2 Group came forward and confirmed rumors about the edit: "Yes, we added that - I feel we had the proof to do so, and it was only fair to warn others. Can you blame us?"