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I bet they have completely lost my data.
you should cut them some slack because something like a fire suppression system going off is a really big mess.
I pay extra for their nighly remote backup service.
[edited by: incrediBILL at 3:02 am (utc) on Feb 23, 2010]
UK2, a "major player in the hosting industry since the late nineties", acquired Utah-based WestHost.com as the final part of "growth-by-acquisition" program designed to establish the company in the US hosting market. WestHost's data center in Salt Lake City and offices in Logan, Utah will continue to operate and UK2 Group will retain all "key personnel".
Latest email states that they are "co-locating" at this data center. Anyone know the details of who "really" owns and runs the thing?
Let's see you download 50mb+ daily with download limits
That it happened at Westhost seems just to be a case of bad luck. It could--and can--happen in other data centers of other providers.
Now you see how much that nightly backup service is actually worth during a mass outage....having all your eggs in a single host basket will never do anything but massively fail in the end.
according to forum posts by official Westhost employees on the Westhost forums the test of the fire suppression system was conducted by Consonus
This kind of fire suppressing system is present in many--if not most--data centers. That it happened at Westhost seems just to be a case of bad luck. It could--and can--happen in other data centers of other providers.
but when a host has screwed up, the host has screwed up.
But the realities emerging are that their protection and their recovery "plans" have as many holes as a roll of swiss cheese.
I've come to the conclusion web hosts are like merchant credit card processors - all pretty much the same, and to not expect service from any of them.Old saying everybody has their opinion. I beg the differ. I have excellent host and great customer service that I expect. I excpect great customer service from my employees to my customers. Placing all them in the same basket is not my opinion and I bet many here will state the same.
And hosts will screw up. You have my personal guarantee on that.,and you have my personal guarantee on this YOU and I will as well.
Actually, they should have had staffers CALLING their customers, especially those paying for larger accounts and/or dedicated