Forum Moderators: phranque
Relatives of mine in the UK have recently moved to BT broadband. Since then I've noticed that some of the mails I've sent them have simply vanished without trace. They also say this has happened to at least one other person.
I have my own dedicated server which I also use for sending and receiving emails. The logs on my mail server clearly show the outgoing emails being accepted by BT (actually: Yahoo, who seem to run BT's email), but after that - no trace. There doesn't seem to be any discernable pattern: some mails make it through, others don't.
I have never had this kind of problem with my mail server before; it is set up correctly (albeit without any SPIF or whatever); until now every large provider seems happy to accept my outgoing mails. I would understand it if BT/Yahoo was marking them as spam; but in this case they should at least be landing in the bulk email folder, rather than just disappearing.
My relatives have contacted BT support, but got no further than a script-reading call-center minion in one of those countries where they think they speak better English than they actually do.
Has anyone else heard of / experienced problems like this with BT?
Tell your relatives to put your email address in their contacts list and you shouldnt really have any problems.
They do have a fairly strict spam filter but the emails then just go into the spam folder ive never had any problems with emails just dissapearing completely.
Exactly... Tests with a normal Yahoo account show that the mails are getting through.
Tell your relatives to put your email address in their contacts list and you shouldnt really have any problems.
That is an idea, thanks - I've forwarded it.
