500 I won't connect to [Server IP] (only to my IP)

FTP giving error 500 cant connect pls help

[phparion]

Hi

I am facing weird problem i cannot connect to my client's server using ftp, when i use cute FTP 7.0 home i get error (command can't recognized by the server) checked with PASSIVE too..

but when i use DOS command line I write,

ftp domain.com

user: username
password: password

and i am connected to the server successfully, it shows me all the welcome messages but when i use any FTP command e.g DIR i get error

500 I won't connect to 192.168.-.- (only to MY_IP_ADDRESS)
425 No Data connection

with the same info my other friends can login but they are in different country.

can anyone help me please what is going wrong here?

thanks

PS: I tried but failed to find the best forum for this thread so posted here , Mod, if you know the right forum then pls move it there for efficient response.

[coopster]

It has to be something in your cute FTP software setup then I would assume. Or maybe you have a firewall that is blocking that program?

[phparion]

I have many clients in USA and i can connect to their servers with the same FTP software without any problem.... also this specific client, whose server is giving me problem, gave me CPANEL login info of his hosting panel but i cant connect to that too..

if there is some firewall or FTP problem then why i can connect to other clients' servers in the same region? :-s

I googled and found many links on the same error but not getting over any of them .. ..

[coopster]

and i am connected to the server successfully, it shows me all the welcome messages but when i use any FTP command e.g DIR i get error

I missed that part earlier. So you are connecting via command line but cannot run any commands after initial connection. Most FTP software will do the same, establish a connection and then attempt some commands, including a directory listing to format and display the directory/file structure upon successful connection. So, I'm guessing your FTP software is likely connecting as well, you simply aren't able to run FTP commands. It seems the FTP account is not setup with proper permissions on the server.

[phparion]

yes Mod you are right.. but the problem is that i cant connect to this server my other friends from France and Germany etc could connect without any problem... i told their server admin to check if my country IP series is blocked but that was also ok...

I have finished the task for that client and he is enjoying his website now though i am still very interested in discovering that why I am not able to connect for the sake of learning.

thanks

[coopster]

Me too at this point ;)

Without being able to view their logs it seems you aren't going to find out though. That would be the first place I would poke around -- monitor the log after making a connection and then see what pops in the log when you try to run commands.