Forum Moderators: phranque
We did something "wrong" in their eyes and suspended 22 domains and asked for $4000 to reinstate them as we were "spamming".
If true that sounds quite unethical no matter which way you slice it. On one hand if you were spamming they are are essentially asking for a bribe to look the other way, if you weren't and you can prove you weren't it's extortion.
Whatever the situation I would have switched hosts.
<paraphrase>They have been unable to duplicate this issue and explained how to clear my cookies and cache in IE as this could be the problem</paraphrase>
I just love the admit nothing and blame the customer response.
[edited by: jatar_k at 4:56 am (utc) on Mar. 13, 2007]
[edit reason] no email quotes thanks [/edit]
We did something "wrong" in their eyes and suspended 22 domains and asked for $4000 to reinstate them as we were "spamming".
I'm glad to hear. One of the original reason why I moved all my domains to them was their strict anti spam policy, while other domain registrars were often turning a blind eye out of greed. So no, I wouldn't accuse GoDaddy of greed, more of actually having a backbone.
Their tech support for hosting services though is not quite there yet. I had some MySQL access problems recently and their reply was to chmod my html files to 755 or something of that nature. Needless to say, database access problems have nothing to do with html file permissions.
I lost a few important hours of revenue on that Sunday. It wasn't a good adsense day. However, if it is due to some sociopathic spammers (but I repeat myself) taking revenge on them, like they did with Blue Frog, I will happily support them.
The latest GD snatch and extort happened to FamilyAlbum (covered on threadwatch on Feb 28). I wrote to GD asking them what happened. They replied explaining their ICANN obligations. I challenged them on whether they did call FamilyAlbum owners, and they refused to comment on the issue. Interestingly, they sent the issue to "The Presidents Office". This is a change from how they've handled issues like this before, and perhaps shows a heightened concern. This is either plain stupid arrogant PR, or they have something to hide.
I'm switching my DNS holding to someone who doesn't have a history of stealing and then extorting clients.
I'm glad to hear. One of the original reason why I moved all my domains to them was their strict anti spam policy, while other domain registrars were often turning a blind eye out of greed. So no, I wouldn't accuse GoDaddy of greed, more of actually having a backbone
The $4000 they requested was simply them looking to get paid to turn the blind eye it seems.
However, in saying that I am not surprised - I switched away from GoDaddy hosting when I queried them about a security problem relating to their servers. The customer service reply was that they would offer to fix the problem in exchange for $300... excuse me, but I was one of 1,200 websites on the same server and they expected me to pay $300 to get a security issue fixed on their server?
It wouldn't have been 1 server but ALL that were set up the same way that would be affected. I promptly replied and said I would no longer require hosting from a company that was wanting to charge me $$$ for querying whether they had patched up a security issue on their server.
