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Resource Sites and a new era.

How do we finance, access and educate for resource sites.

         

Perplexed

9:53 am on May 16, 2003 (gmt 0)

10+ Year Member



This post comes as a result of reading the "26 ways to succeed on Google" post in the Google FAQs but it doesnot really belong in the Google catagory. ( i am not sure it belongs here either )

The discussion got onto the differences between "shop" sites and resource sites as they relate to google and then touched on how they should be financed. I would like to push this a little further.

Business sites obviously earn an income from the sales they generate. All non sales content is there simply to drive people to the site and keep them there long enough to spend money ( nothing wrong with that )

Resource sites on the other hand ( and I am talking about information sites, hobby sites etc ) are there solely for the sake of their content. Content really is all important. Which raises the question of how these sites pay for themselves....

Advertising is one way of course, but it puts visitors off and means the webmaster is spending to much time chasing income and not enough time writing the content.

We, as resource centre webmasters need to be looking at ways of persuading the public that information is no different to any other product. If they want to read it, which they obviously do, IT NEEDS TO BE PAID FOR. Or at least the webmasters time needs to be paid for.

We need to look at ways of getting the public to accept membership sites more readily. Everyone seems to agree, or accept, that this is the way the web will go but we need to steer it not just let it stumble in that direction.

On a similar note, we also need to look at how membership resource sites relate to the search engines. Information in "Visitor areas" or "free" parts of the site being the only content that will get spidered.

I dont know the answers to these questions, I dont even know if any of you think they are important, but I would like to see a discussion flow.

StanBo

2:12 pm on May 16, 2003 (gmt 0)

10+ Year Member



Just my 2 cents on "how membership resource sites relate to the search engines"

1. Your LP rating and site position for keywords, associated with the main page, will hardly be altered by transfer to membership resource.

2. Position for keywords associated with member pages can be hampered, but there's always an option to open member pages for spiders. Just be sure that only the spiders that do not cache the page content a let into the member zone.

carfac

5:20 pm on May 16, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I have a very large, informational website. I use ads, link to DVD/Video relailers for commission, etc.

I find it VERY hard to even break even. And I have a one-man site- no staff or anything.

I tried going the non-profit route- tax deductible memberships and such. Nada there for me so far.

I cannot see holding "some" info back for only paying customers...

I am very interested in "alternative" revenue sources and creative ways to try and get some money- just to pay my ISP!

dave

Perplexed

7:05 pm on May 16, 2003 (gmt 0)

10+ Year Member



StanBo.
I'm not sure how you would let certain spiders into the members area, and if you did how would this information be presented to a surfer - This page exists but you can't have it? What I think we need is for the spider to index orphan pages so that a visitor could get at the one file he wanted but could only go from there to the visitors area and not get free reign to the rest of the site. I cannot see anyway of getting all the pages indexed but not freely available.... But we need to find a way.

Carfac
I may end up in that position myself.... I have been asking for "signals of interest" and pre-registrations on my site and the idea seems to be being picked up by a few people, slowly, It looks like it might provide a living If I keep at it but who can tell if these people will actually do it when the time comes.

I think it might depend on what your site is about and who the potential readers are. My site is an information resource for "antique" widgets ( I never realized widgets were so popular until I found this site.... What the hell are they? ( lol) )My site gets visited by collectors of these antique widgets and by lots of ebay sellers who are looking for information for their auction listings. My readership is definately from an older section of society ( that dreaded term silver Surfers )

But membership sites being hard to fly is what we need to look at. if we come together with ideas and perhaps strategies maybe we have the ability to shape a little part of the www future.

Wilma

7:29 am on May 17, 2003 (gmt 0)

10+ Year Member



I co-run a site that provides information about a bunch of related disciplines that work when conventional means break down or even exacerbate problems. The emphasis is on the type of process; specific examples include community-building, dealing with conflict, paradigm shifts, decision-making, healing damaged land, and farming. This stuff is cutting-edge, the community of interest is still small, and the revenue stream thus far is nil -- we work as volunteers. Which stinks, so we are pursuing ways of generating revenue.

Personally, I dislike membership sites, even if they charge nothing. Generally they require a big sign-in hassle, asking for loads of extraneous information that I don't want to give them, which I fear they will use to bombard me with ads. Then I find only a few pages of useful content.

I wonder about micropayments. If small enough, they would still be reasonable. Most of the technology exists already. All over the world, specialized companies excell in billing their clients for micropayments; they're called telephone companies. Hook up rural phone companies (which could use the business) and the web, and micropayments might become feasible. But they would have to be very micro, or people in countries with poor exchange rates couldn't afford content from elsewhere.

In the meantime, we are pursuing several possibilities for generating revenue, none of which will charge users of our website directly. Revenue will come from ads (on a local community site), software sales and support, seminars, grants... I would love to hear success stories, as we are just starting this phase.

Perplexed

8:24 am on May 17, 2003 (gmt 0)

10+ Year Member



Some interesting thoughts Wilma. I am against ads, as I said earlier, they just interfere with the page, give the impression that they are the reason you want the reader there rather than the content, and it means that I would have to spend a lot of time generating ads rather than content. Membership seems, to me, to be a way of avoiding that. In the end of course it is down to the reader and whether they will sign on the dotted line. I dont see why I would need any more information than a user name and an email address ( though the payment company would want more )

There is always a privacy statement to say that we will not pass on the email address or use it for our own ends .

This is going to sound crass because I cannot think of a nicer way of saying it. but if people want information they have two choises. They can buy a book, which will prevent static, non changing information, or they can come to a web site which grows, changes, and can keep up to date. They happily pay for one, sometimes quite large amounts if the subjwect is a niche one. Why do they feel so reluctant to pay for the other.

To answer my own question, I am not sure that they do ( feel reluctant that is ) I suspect that we just haven't found the right presentation yet.

carfac

9:42 pm on May 17, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I think it is interesting to note we are having this discussion ON a membership site. I will admit I find this site very useful... however, I do not/cannot seem to justify my becoming a paying member!

I, too, love the micropayments idea. I would do that here, and I would think it would do well on my current site- allowing mne to drop the ads!

As I see it, we do not have too many options:

1) Membership Fees
2) Ads
3) Affiliate Sales
4) Grants/Donations
5) Micropayments

I would really like to explore the 5th option! Anyone know how?

Wilma- would be interested in talking grants with you...

dave

henry0

10:18 pm on May 17, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I created and run quite a large site although fairly new and not fully developed.
Content driven and targeting business owners

My partner and I are have office, a chief editor for the content (business news) someone to answer the phone and two representatives

The site is offering for free all contents (to any viewers) but our range of offerings to businesses
We do have indeed to sale business membership at a rate of $144 yearly
We include in the membership so many services that it is too long to mention!
Plus it works for I am available 24/24 and my clients know that I can be called even Sundays, I made it that way and it is part of being service oriented

What make us different is that aside web dev my partner is a consultant in start up and tax and accounting
We also help our clients in marketing and straightening their business up

Funny! When reading my prose the whole package seems impressive
Not at all, it is a permanent fight and only the result of people that highly value their occupation

Content: should it be free? I like to say YES
But other survices targeting users interested in your content should be appealing enough to trigger sales in support of the content
conclusion: How do one find services valuable enough to be sold to users? the answer is the key to free content

Regards

Henry

catch2948

4:37 am on May 19, 2003 (gmt 0)

10+ Year Member



The content sites are the best thing to ever happen to the internet ... Yet, most would say the same thing ... Hard to break even off of one, much less, turn a profit ...

However, information only sites have a HUGE positive, that can, if applied correctly, make a nice piece of change (not by selling memberships, or anything else, on the site) :-)

Perplexed

6:59 am on May 19, 2003 (gmt 0)

10+ Year Member



(However, information only sites have a HUGE positive, that can, if applied correctly, make a nice piece of change (not by selling memberships, or anything else, on the site) :-) )

Sorry, I do not know how to "Quote" on this board.

Catch2948
It sounds as if you have some sort of an answer. What exactly do you mean?

henry0

11:21 am on May 19, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



If I do not sale membership I can close the door
I do not do advertising and popops
I do not send to spammers clients addresses
who's going to pay for the representatives, chief editor and admin help?

regards

StanBo

12:20 pm on May 19, 2003 (gmt 0)

10+ Year Member



You can use htaccess to let spiders into the members area.
Big SE spiders have very unique useragents (like Scooter for AV etc) and a very fixed IP ranges. Thus all of your site pages will be spidered, while the surfer will be prompted to log in or subscribe in order to proceed beyond the guest area.

dcheney

12:43 pm on May 19, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Personally I have a medium-sized "resource" site. Completely non-commercial. For me its a hobby, I pay the bills, provide the labor, etc. as a service to the world at large. I accept small donations, but they don't come anywhere close to paying the isp bill. I would consider the formal non-profit route, except the expenses to do that are just absurd.

I have been considering approaching a non-profit organization to be a "sponsor" of the site, but haven't taken the time to get that together yet (probably this summer).

John_Caius

4:16 pm on May 19, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



If you want to generate income from advertising then the most lucrative way is through content-targeted pay-per-view advertising. Doesn't work well in the US where the rates are so low but you can get a decent return elsewhere. You need to have significant traffic, i.e. greater than about a million page views a month, and ideally be working in an appropriate area, e.g. health or travel. You need to really know the demographics of your users and be able to present adverts to individual users according to their specific profile. Advertisers pay well to show an ad to a really tightly selected group. Generic banner ads are hardly worth the cost of the electrons hitting the screen these days.

Perplexed

4:42 pm on May 19, 2003 (gmt 0)

10+ Year Member



But that is my whole point. I would have to spend all my time chasing people to advertise, or starve. With a strong membership base the income is assurred and hopefully grows.

The big question is how do we persuade people that membership is godd....

StanBo

8:59 am on May 20, 2003 (gmt 0)

10+ Year Member



To Perplexed: You would as well spend all of your time (at least for a while) to make people sign-up and pay money for continued membership. You either work successfully with content or work successfully with community (be it advertisers or surfers). I've seen a number of quality content projects dead before people ever had a chance to hear about them. And the reason was just that – unwillingness to spend time for making people (no matter who exactly) pay :(

To John_Caius: Can you please clarify what exactly do you mead under "generic banner ads"? Without such a clarification your latest post seems controversial to say the least :)

Perplexed

9:18 am on May 20, 2003 (gmt 0)

10+ Year Member



Just so StanBo.

I was not advocating a "build it and they will come" scenario I was, and still am, looking for ways, ideas, thoughts, on how to persuade people to join.

It is obviously a two edged sword. There has to be the content there to attract them. they have to want what is in the members area, I am not sure how to take them that extra mile and get them to join though.

Marketing Guy

9:26 am on May 20, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Interesting topic.

I run an information site thatīs starting to cost more and more as I have upgrade the hosting package.

I couldnt justify a subscription fee as our users by their very nature dont have the money to spend. Anyway I wouldnt feel comfortable about charging for the content that I intended to be free.

Reading this thread, Ive started to consider a dontate option, but I cant see it bringing in much revenue.

What I considered before was to create a unique section for affiliate programmes. A kind of shop section.

This would add more depth to the site and hopefully generate income while not adding advertising to the rest of the site.

Scott

StanBo

9:49 am on May 20, 2003 (gmt 0)

10+ Year Member



What do you mean under "by their very nature dont have the money to spend"? I ain' talking big numbers - make it $5 per month and make visitors feel that it's worth it. Moreover, invest into payment system that will make the core of an audience happy... I'm not a reach man, but mind you, if I can afford to spare some money for a smoke, gas for my dad's car, and an occasional sixpack of lager and good internet connection I CAN be persuaded to make those six-packs 5% more occasional in favor of info that I need. And with $5 monthly fee just 20 subscribers are quite capable to take care of your hosting issues.

Marketing Guy

10:15 am on May 20, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Stan I was refering to my own userbase when I said that by their very nature dont have money to spend.

Also the site doesnīt get a lot of repeat visits due to the subject area, so a subscription based scheme wouldnt work (for me).

(generally, people come to the site for advice, and when they get it, they usually dont need any more).

Agreed $5 a month is reasonable, but offering the value to visitors is difficult. How many sites would you pay $5 a month to use? How many of those could you get the information elsewhere for free?

But, for a lot of industries and sites, memberships are very good - itīs just that for others they arent appropriate for the users.

Scott

dcheney

11:00 am on May 20, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



One other factor - if you are going to successfully charge for membership then you better be sure the same data isn't elsewhere on the net for free. (or you better have a really really compelling reason for someone to pay for what is available free elsewhere!)

Marketing Guy

11:02 am on May 20, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Its all down to added value. What do users get by paying that they wont get elsewhere?

These days a monthly newsletter just doesnt cut it.

People need access to good quality information, resources, services, discounts, etc that they just cant get elsewhere.

Scott

keyplyr

11:24 pm on May 20, 2003 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month



We need to look at ways of getting the public to accept membership sites more readily. Everyone seems to agree, or accept, that this is the way the web will go... - Perplexed

Well I do not agree.

Thousands upon thousands of "resossurce" sites are on the web. Just how many memberships will a user pay for? I know that I do/will not pay for membership at any site, there are just too many other resources available for free.

I also run a "resource" type website which is hybrid with commercial interests in that pertinent books, research materials, audio products, etc are offered along with the abundant free content. This is available to all users, any time without charging for any membership. Traffic continues to rise, along with sales.

rossH

11:41 pm on May 20, 2003 (gmt 0)

10+ Year Member



Perplexed

I don't think you should need to go to paid membership, it's as much a hassle collecting as it would be getting advertisers.

MarketingGuy has the right idea, a limited section for affiliates *of some kind*

You have what some people would really like to gain benefit from: a content site. If you team with the right people you can get good rankings and distribute a little of your PR, and some of your cachet, to places you approve.

Alternately, or as well, if you have ebay users coming to your site for information (which I take to mean something like expert guidance), then could you not organize the willing ones from your user base into voluntary effort to create some content that *is* of a specific commercial use to somebody?

Spin off some commercial value, do it consciously and well, instead of letting commerce saturate your whole site, or the lack of commerce drive you under.

just a thought

Perplexed

8:12 am on May 21, 2003 (gmt 0)

10+ Year Member



This is getting to be a difficult conversation to maintain without getting into the specifics of the site.

Keyplyr and RossH, You raise some interesting points. Possibly I should be looking for a middle road.

It is worth noting that I am still in the early stages of this, I have not yet opened the site to membership but I do discuss it on the site and I have a list of prospective members whose income would more than cover my expenses in running the site itself ( assuming they did actually join as they say they will )

However, this site is going to become huge and it needs to be a full time job to do it justice ( and keep up the flow of complimentary emails I get which does my ego the world of good ) That means it has to generate an income, not just expences.

There are thousands of content sites out there and you're right, they cannot all go PFC ( Pay For Content )but my site is in a suitable niche that could get away with it ( I think ) and I would not be exagerating TO much if I said that mine is the only site of its type on the web ( You could probably argue about that but honestly if I search for other sites that do what I do I cannot find any )

The point about selling books and research material is an interesting one. Good books and what have you are damned expensive, out of print, and hard to find ( that is why my site is beginning to get interesting to people I guess )plus, the information they contain is static, ie, not updating to modern values etc. There may be a possibility there for producing an annual CD or something. I will have to think about that.

I have to say, I love this site. It is the only place I have found where you can have this sort of intelligent ( I hope ) conversation. Great Stuff.