Automating Email Tasks

What all can be automated?

[web_india]

As one's number of daily emails in Inbox keeps on increasing, how does one cope with it? What are the tasks that can be automated?

How to handle prospects email? If you receive hundreds of email, do you agree that replying to each one individually is important? If yes, sometimes it might take about 5-6 hours daily for just replying emails, is it worth it? Because you never know, which one of your prospects is going to submit an order.

How do ww members handle their emails? I am not speaking of junk emails but emails related to your products /services.

[seokat]

We recently we back and categorized the emails we received last year. What we found was that the same questions were asked repeatedly, so we added an FAQ section to help answer those questions.

[txbakers]

personal response is very important. As the number of mail increased, and I found myself writing the same things over and over, I created text files with the common responses, and then cut and paste the response over my signature.

That way it still was a personal response, but I didn't have to spend a great deal of time typing the same message multiple times.

[web_india]

> personal response is very important.

I agree txbakers. do u use any tools?

[txbakers]

Just the basics - text editor and Outlook.

I also have a live chat installed on the site where customers can click and chat directly with support staff. They seem to like that.

Eventually I'll put in a CRM solution as well, but for now I just "stuff" the support emails in a folder after I answer them.

[onlineleben]

in addition to the tips mentioned above (FAQ etc.) you could direct emails into appropriate inboxes by using content specific email adresses (e.g. sales@yourdomain, contact@..., jobs@ ...,addurl@ ...) or if you only use one general email address, than extending the address in the mailto link like this: [e-mail]?subject=jobs