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To me Twitter is kind of like a CB radio.
Therefore I have no need for Twitter at the moment. Don't know about the future though. But it stifles my long winded style
think the severe constraints on message size is a real plus
Some examples of why I like Twitter is the first time I complained in Twitter about a Comcast internet problem a Comcast service rep tweeted back and helped resolve my issue in mere minutes. Ever since then I go to Twitter for Comcast support instead of their phone based support system from hell.
I find it difficult to follow the conversations or to participate in them on their website.
When attempted communication from outside our household becomes TOO convenient, I resist it.
If I started using twitter my customers would probably do the same thing you did - instead of emailing or phoning me during service hours they would blast out their questions on twitter. Once you open this channel it's hard to close it again.
most of the tweets are nonsensical fluff
Because I would be the comcast guy in this twitter conversation.
If I started using twitter my customers would probably do the same thing you did - instead of emailing or phoning me during service hours they would blast out their questions on twitter.
Responding on Twitter: an immediate public response.
Seen to be pro-active in dealing with queries and problems.
Granted it takes a little while to figure out how to get the maximum ROI from Twitter