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Just being a devils advocate, trying to wrap my head around whether twitter as a customer service channel makes sense.
You do realise that you can phone hostgator...
You or or I might not do it but Smarty's experience is a good example of the next door opening. When one door opens it usually means another door is closing for someone else.
That's a bit public for customer service.
Social Media - What has it done for you lately?
Other than Consultants, who has a social media success story?
Can we really separate out the consultants from everyone else?
I would welcome SMO practioners to post how their activities benefited their clients, how much money their clients made, how many more units they moved per month, etc.
Other than social media consultants, does anyone have a success story of how they used Twitter to increase earnings?