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PHP form mailers and Godaddy

11:36 am on Oct 11, 2011 (gmt 0)

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I have a customer who had their webhosting with Godaddy long before she ever came to me.
Her site has 5 forms on it. I personally tested all of them after the site launch to make sure they were doing what they are supposed to do, which they were, AND she has been receiving the forms for her customers. So fantastic. Everything works. Until...

I got an email from the client last night at about 11pm saying she has not gotten any forms in a while. i then started testing, even tried setting them to come to me and sure thing they are not working. It looks like they are processing and kicking me over to my thankyou page when i submit them but they will not show up in an inbox.

It should also be noted that i use the very same forms on other websites (exact same forms at that the sites are for franchises in a company) that are hosted on other web hosts and they are working fine.

I called godaddy and was on the phone with them for about an hour. They, of course, swear it is not them and their stuff is working and that they do not support 3rd party scripts. I let them know that i do not need script support, the scripts work fine and have been working on their server and are working on other hosts.

So to me it sounds like a hosting thing and i should probably just get my client to switch (she also wants an auto responder on these emails which godaddy is saying will not work because their servers will block it). Anyone have any thoughts...anything else i should try?

Many Thanks
1:00 pm on Oct 11, 2011 (gmt 0)

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Are the forms being emailed to a different domain to where they are hosted? Some hosts will block this, forcing you to set up a forward that ultimately sends the email to the required address.
1:32 pm on Oct 11, 2011 (gmt 0)

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She set up her email addresses with godaddy using her domain name. However , it does now look like she has had someone go in and point those email addresses to google mail servers.

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