Client says the Website does not load!

Browser issue?

[StevieG]

Hi all

I have built a website for a client, using Wordpress.

The client says that it will not load on some PCs and he is asking for all his money back. I checked the site on Firefox, IE and Chrome and it displayed well.

Has anyone ever had this before?

The url is <snip>

Please help!

S.

[edited by: engine at 4:58 pm (utc) on Nov. 3, 2009]
[edit reason] Please see WebmasterWorld TOS [/edit]

[jbinbpt]

Hi StevieG,
Welcome to WebmasterWorld.

FYI No urls' allowed. Asking questions in a general sense helps more users out.

Try the usual stuff, clear cache, reboot. Can he see it on his phone? Try different computers? Run a ping from his system.

Lots of reasons, but usually easy to resolve.

[StevieG]

It's bizarre. I can view it well and so can friends in USA, Vietnam and UK.

He is not technical at all so asking him to do these things is pointless and he'll refuse i think.

He says that internet explorer just freezes. Could you take a quick look please and let me know what happens?

[jbinbpt]

I would get on his system to look at it. I use crossloop to support customers. Very easy to use.

[Demaestro]

Yes I would ask to see this first hand.

Your site loaded fine for me... in Canada, Firefox and IE8

Ask him to go to a PC that isn't loading your site.... Can it load other sites like MSN home?

There is nothing wrong with the site that I could see. It is more likely the issue is with those computers not your site.

[Leosghost]

fine from France ..

[StevieG]

I just tried it again in IE, and it part-loads then freezes.

Very strange. The client is right.

What do you recommend, should i contact Microsoft?

[topr8]

you're making a lot of calls to external javascripts, i'd look at how this is affecting things first.

[StevieG]

thank you, i will look at that

[Demaestro]

I was able to get it to hang in IE too after about 10 refreshes.

Don't call Microsoft, they won't do anything.

It could be an issue with your server. I hit your site with a load tester and it timed out testing your site using 30 clients to hit it at once.

What is your hosting solution?

[StevieG]

Sorry, i don't understand the solution thing.

It is hosted in the UK

[Demaestro]

Sorry I wasn't more clear.

I just meant where is the server? A professional host or in your basement? Is it a shared server? Is there a limit to how much traffic it will accept?

I am just wondering overall is the server it is being hosted on capable of handling more than 10 concurrent users?

Because I can't get it to hang in FF I am thinking it may not be the hosting that is the problem.

It could be the JS is to blame but I can't find the bottle neck.

Perhaps try running some debugging tools on the JS and see if you can pin point it.

Sorry I don't have more time to dive deeper into it.

[StevieG]

No problem, I appreciate it.

So it looks like the javascript could be the issue. I guess it may need some code adding to solve this.

Next question, anyone know a good coder to do this?