Problems with php email forms...

Problems when directing emails to some addresses...

[javahava]

I have a site that uses php email forms. Each of the forms creates an email that is sent to a different address, depending of the email address of our customer (we have a directory site). Every so often, we get complaints from some customers that they aren't receiving the emails (we track the number that are sent, but we can't find the actual emails either on our side of the customer side), or that the emails are delivered late (2-3 weeks late). It's frustrating, because we can't seem to pinpoint the problem.

Is it spam filters? Is it our server? Are email forms inherently unreliable? Is it their server? Is it the address we are directing the email to? Is there anything we can do / test in our code to make it more reliable? Any help is appreciated. Thanks!

[Netizen]

There are numerous possibilities but it is most likely the mail server at the other end.

Things to do:

* try CC'ing messages to yourselves or a second external email account to keep track

* check your mail logs to see if the messages were delivered to them

Are the mails sent before you count them or after?

[javahava]

Thanks very much for the suggestions! We do count the messages only once they are sent.