Inktomi

Contacting them!

[Alternative Future]

Does anyone have a contact address for Inktomi that could help me out of a predicament? I have PFI running on my site and it has been for some months now, but since I took out this service the URL has went from being listed within the top 5 in the SERP’s to nowhere! I think I know what went wrong, I had 3 domains pointing to my site the Ink bot picked up the .info while out on its trawl, which knocked the .com off the listings. I then used mod_rewrite to do a 301 redirect which has managed to remove the .info from the SERP’s but the .com is still nowhere to be seen. This has been the case for over 4mths now. What I would like to do is contact someone and ask that the site is revaluated just encase it was penalised in the past for all domains pointing to the same site.

Many thanks,

-gs

[Imaster]

Hi gs,

Inktomi's contacts:

[inktomi.com...]

Technical Support

[support.inktomi.com...]

[Orange_XL]

Using a 301 with Inktomi does not seem to work :-( I recently contacted them about this, but I'm still waiting for a reply...

[mcavic]

Using a 301 with Inktomi does not seem to work

Yep, I wrote them an email too.

[Alternative Future]

*bump*

Anyone had any success back from contacting Inktomi yet?

-gs

[kanetrain]

They don't respond. My site was inexplicably dropped from INK months ago for no reason and I even PAY for inclusion.
I hate INK.
My site is so clean it's amazing. No search engine tricks no hidden text nothing. My index page is just gone.
Positiontech has no explanation.

[Alternative Future]

kanetrain,

Am in exactly the same boat! Nothing wrong with site only that it has a 301 in use, which Inktomi cannot pick up on...! My PFI provider can't help me out either :(

Am at a loss, but really concerned, I would like things to be back to normal with the listings I used to have in the SERP's before yahoo start to use Ink's results...

-gs

[urverybody]

Hi I used to work at Inktomi back in the day, please feel free to ping me with questions.

Dr Dave

[Alternative Future]

Hi,

I wrote off to Inktomi last week and got a reply beginning of this week, pretty impressive.

Anyway, basically I have been informed that Inktomi don't provide end user support that our queries are best directed at their business partners (see below)

Inktomi Technical Support cannot provide support to end-users of our
paid-inclusion programs. All support for these programs is
contractually provided directly by our program partners. Please contact
the program partner with whom you signed up to include your URL. They
have full information on your contract with them and have processes and
tools available to assist you with any inclusion queries or issues
which you may have.

I also made a quick plug to get an "InktomiGuy" to come along to WebmasterWorld, so here is hoping :)

urverybody

Basically I used to rank very well in all of the Ink SERP’s until I bought the dot biz and info extensions which ruined my position in inks SERP’s (I now rank bottom for a simple search term that in all other SE's I rank #1, and did so in Ink) would it be possible for me to sticky you with some more details?

-gs