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If you have the "right" sort of domain try this:
Assuming your domain is not a common word, ideally something like www.eproductname.com or a company name, make a page on a new site that includes the name once in the body[without the www.&.com], in addition to some filler text. Then make a new page on the "penalised" site that is optimised for the domain name [without the www.&.com].
Submit.
If the new page outranks the existing site then...draw you're own conclusions.
Hope that makes sense!
Well they definitely ban by domain name [in the first instance], never had one reinstated so can't tell you if they "wipe" the slate clean. This must be the most frustrating part, being penalised and kept in the dark. What happens if you take a new client on who has been previously banned? AV need to sort this situation out, it can only lead to bad feelings.